HVAC Field Manager

Position Overview:

The HVAC Field Manager role will report to the General Manager and will provide the necessary management of the in-home field technicians in the performance of their duties with Plumbing and HVAC repairs and installations.  As needed this position will assist in the training, provide evaluation and feedback, discipline and motivation to achieve expected Key Performance Indicators. 

Responsibilities: 

• Ensure business standards are achieved and maintained by all technicians in the repair and installation process. 
• Spend 70% of time in field with technicians, educating and developing less skilled into adequately skilled employees, motivating skilled technicians, and enhancing customer service skills in all technicians. 
• Ensuring adequate Technician field coverage for a seven-day, 365-day operation of service and installations. 
• Monitor performance proactively by field visits, customer contact, report analysis, and reaction to feedback. 
• Respond to all Customer complaints, compliments and inquires in a timely manner. 
• Perform equipment replacement estimates on condemned equipment. 
• Interview and hire new technicians as needed. 
• Identify areas of needed improvement and work to correct those areas. 
• Understand and follow union CBA where it applies. 
• Interact with Field Training Manager for course needs and development. 
• Payroll approval for all direct reports. 

Job Requirements:  

• Minimum of 5 years management experience with servicing or installations in the HVAC and/or Plumbing field.   
• Effective Management of a unionized workforce consisting of 10-20 Field Technicians desirable  
• Excellent writing and verbal communication skills  
• Team player  
• Field Oriented, in-depth knowledge of HVAC field and Management focus  
• Ability to perform multiple tasks simultaneously on a regular basis.  
• Microsoft Word, Outlook and Excel proficient. 

In Return We Offer:

• Competitive compensation
• Company vehicle provided
• Career development and advancement opportunities
• Casual attire throughout the week
• Excellent benefits including generous medical, vision, dental and life & disability insurance
• 401(k) plan with a company match
• 2 free home warranties provided by the company 

Minimum Physical Requirements: 

The physical demands described represent those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions of the position for which they work. While performing the duties of this position, the employee is regularly required to listen, talk and hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls while executing tasks like working on a computer or talking on the telephone.  The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate to low.

Company Overview: 

HomeServe USA is a Great Place to Work, and while we’re biased, we’re not just saying that. We’re proud to have been certified as a Great place to Work the last four years. What do we do and what makes it so great? Well, we’re glad you asked! 

We put people at the heart of everything we do. That’s priority number one for all of us. For the 5 million Customers we serve, that means being there when they have an emergency home repair need, such as getting their a/c working, clearing their clogged pipes, or fixing broken electrical systems. With over 1,000 municipal and utility Partners, that means providing their customers with access to affordable home repair plans, making it easier, faster and less expensive to have their home repair needs met. And for the nearly 3,000 People working alongside us, it means fostering a rewarding, inclusive and challenging career experience that we think is second to none. At HomeServe USA Corp., everyone is welcome. We know that having diverse teams has a positive impact on our work and ultimately helps us better serve our customers. 

What We Are Looking for: 

At HomeServe USA, we put our people and our customers at the heart of everything we do, and we’re looking for someone who loves the work of compliance to join our team.  A compliant organization is good for everyone so join us in supporting a culture that creates great employee experiences at an organization that cares. The right people for our team (1) care about what we do, the people on our teams, and the customers we serve, (2) are open and honest when communicating, (3) engage actively in work and office life, (4) are committed to growth, learning, and improving both self and the organization, (5) take ownership and collaborate well with to get to great outcomes, (6) share in the full team’s success.  We need people who challenge convention, think differently, solve problems, and strive for continuous growth. 

This job description is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.  

HomeServe USA is an equal opportunity employer