What are the responsibilities and job description for the HVAC Dispatcher position at HomeServe?
UGI Heating, Cooling & Plumbing has served homeowners in Pennsylvania for over a century. Our team of talented, experienced and continuously trained technicians specialize in residential HVAC services. UGI was acquired by HomeServe in 2020. HomeServe, a certified Great Place to Work, values honesty, respect, collaboration, innovation and delivering exceptional customer service, all while working in a fun and friendly environment.
The primary role of the Dispatcher is to schedule and route technicians based on skill levels, job requirements, and availability by service territory.
Schedule available:
4 x 10-hour days / Wednesday - Saturday 10:00am- 8:30 PM
OR
5 x 8-hour days / Tues - Sat 12:00 Noon- 8:30 PM
Responsibilities:
- Notify customers when parts arrive and coordinate the logistics to install parts.
- Utilize system software to communicate to Customer Service Representatives of scheduling capabilities.
- Assist Service Technicians, Supervisors, Managers and Customer Service Representatives daily.
- Manage technician’s workload to achieve compliance goals.
- Communicate any service concern /issues.
- Responsible for creating work orders, dispatching technicians, and communicating with customers.
- Must remain agile and ready to handle sudden route changes or delivery issues.
Requirements:
- Dispatch Experience
- Excellent Organization Skills
- Excellent Communication Skills
- Quick Thinker
- Problem Solver
- Able to work in a fast pace environment
- Enjoy Providing exceptional customer service
- Flexibility to work overtime
- Strong written and verbal communication skills, with in depth knowledge of Word, Excel, Outlook, and Windows
- High school diploma or equivalent
- Familiarity with the operation of HVAC Systems a plus. IE: Wennsoft / Click
- Ability to work one of the shifts listed
In return, we offer:
- Competitive compensation
- Career development and advancement opportunities
- Casual attire throughout the week
- Friendly, open and team-oriented work atmosphere
- Excellent benefits including generous medical, vision, dental and life & disability insurance
- 401(k) plan with a company match
- Paid time off
- Eligibility to enroll in up to two HomeServe coverage plans paid for by the company
HomeServe USA is an equal opportunity employer.
#UGI
