What are the responsibilities and job description for the Contractor Recruiter position at HomeServe?
HomeServe USA, a Brookfield Infrastructure Group portfolio company, is a Great Place to Work, and while we’re biased, we’re not just saying that. We’re proud to have been certified as a Great place to Work the last ten years. What does HomeServe do and what makes it so great? Well, we’re glad you asked!
We put people at the heart of everything we do. That’s priority number one for all of us. For the nearly 5 million customers we serve, that means being there when they have an emergency home repair need, such as getting their a/c working, clearing their clogged pipes, or fixing broken electrical systems. With over 1,300 municipal and utility partners, that means providing their customers with access to affordable home repair plans, making it easier, faster and less expensive to have their home repair needs met. And for the more than 1,500 people working alongside us, it means fostering a rewarding, inclusive and challenging career experience that we think is second to none. At HomeServe, everyone is welcome. We know that having diverse teams has a positive impact on our work and ultimately helps us better serve our customers.
No matter your role at HomeServe, you’re part of a growing team that’s working to make home repairs and improvements easy.
Position Overview:
The Contractor Recruiter will be responsible for effectively recruiting contractors that service our customers’ home repairs. The Contractor Recruiter will source and vet contractors that provide quality and comprehensive plumbing, electrical, HVAC and landscaping services. The Contractor Recruiter will be responsible for all contractor recruitment within a geographical area that may include several States and is required to effectively manage and prioritize competing demands, often with short timeframes to deliver. Contractor Recruiter will report to the Supervisor, Contractor Recruiting and collaborate with various members of the Contractor Management and Administration team, including Regional Operations Managers and Contractor Onboarding and Support Specialist. The Contractor Recruiter will work within the HomeServe Contact Center building located in Chattanooga, Tennessee, and may work remotely as required. This Role is an exempt position with a base salary complimented with a monthly bonus based upon the contractors recruited into network.
Responsibilities:
- Recruit contractors to establish and maintain a viable contractor network.
- Ensure newly recruited contractors meet business expectations around costing and compliance.
- Negotiate contractor service rates that are within business guidelines.
- Produce and present performance reports highlighting recruitment progress and issues. Report on activity, performance, and planned actions.
- Demonstrate awareness of current standards and Codes of Practice.
- Perform projects as required that may involve fieldwork.
- Travel up to 10%
- Other duties as assigned
Essential Functions:
|
Essential Job Function |
% of Time on Function |
|
Outbound Calling – Sales - Pitching the value of joining HS Contractor Network |
50% |
|
Sourcing and vetting businesses to join the HS Contractor Network |
25% |
|
Negotiating – Establishing rates that Service Provider will use as a HS Network Contractor |
20% |
|
Data Entry – Detailed record keeping of activities |
10% |
|
|
|
|
Total |
100% |
Job Requirements:
- Inside/outside sales Experience with a demonstrated history of successful commission based is sales highly desired.
- Experience sourcing and vetting leads and managing sales territories.
- Computer literate with strong MS Office skills, including Excel, Outlook, Teams, and PowerPoint.
- Capable of working independently with little supervision.
- Strong oral and written communications skills with emphasis on negotiation and” closing the deal.”
- Team-oriented. Enjoys competing, but also encourages, supports and assists team members.
- Customer-Focused: Promotes the customer relationship to both internal and external customers. Puts customers at the heart of everything he/she does.
In return, we offer:
- Competitive compensation
- Career development and advancement opportunities
- Casual attire throughout the week
- Friendly, open and team oriented work atmosphere
- Excellent benefits including generous medical, vision, dental and life & disability insurance
- 401(k) plan with a company match
- Eligibility to enroll in up to two HomeServe coverage plans paid for by the company
Minimum Physical Requirements:
The physical demands described represent those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions of the position for which they work. While performing the duties of this position, the employee is regularly required to listen, talk and hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls while executing tasks like working on a computer or talking on the telephone. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate to low.
This job description is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
HomeServe USA is an equal opportunity employer.