What are the responsibilities and job description for the Warranty Representative II position at Homes By West Bay LLC?
Homes by WestBay offers a new kind of home building experience with a focus to deliver an exceptional home building experience at an outstanding value. Recognized both nationally and regionally for our award-winning new home designs, we offer new single-family homes for sale throughout the finest new communities within the Tampa Bay area and beyond.
The Warranty Representative II is responsible for planning, organizing and directing the warranty of assigned homes in a neighborhood with minimal supervision from the Warranty Manager. This includes the daily coordination of all on-site activities of the warranty schedule, supervising all field personnel and to successfully complete warranty work on schedule and within budget. The Warranty Representative II is the customer’s primary point of contact and responsible for delivering on the company Mission to the customer during the warranty process.
Expectations and Essential Duties
- Perform 30-day and 11-month orientations with customers.
- Attend New Home Orientation with Construction Manager to describe warranty process.
- Coordinate and oversee all warranty activities to achieve 100% completion on schedule, within budget and in conformance to plans, specifications and standards
- Effectively and accurately communicate relevant information to the customer
- Able to resolve complex issues on own with occasional interaction with the Warranty Manager when issue may impact delivery of the Mission.
- Managing all customer post-closing meetings as outlined in the HBWB Process Manual
- Enforce company safety policy with trade partners
- Commands respect of customers and vendors through consistent delivery of commitments and expectations
- Exhibits tact, consideration, and patience in difficult situations
- Interacts and communicates clearly with coworkers, clients and vendors in a courteous, friendly manner
- Approaches sudden, unexpected challenges effectively with confidence
- Direct all trades to achieve completion of scheduled tasks on time and in conformance with plans, specifications and scopes of work
Job Qualifications
- Valid Driver’s License.
- Working knowledge and experience with production homebuilding warranty
- High School diploma or equivalent required.
Additional Requirements
- This is an on-site position based in Tampa, FL and will require relocation if you are not currently located in the area. While the role is primarily in-person, there may be limited access to remote work at the discretion of management and based on business needs.
- This is an exempt role, which may require working more than eight hours per day.
- Being authorized to work in the U.S. without employer sponsorship is a precondition of employment.
Homes by WestBay, LLC is an Equal Opportunity Employer. The company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Other duties may be assigned as necessary, and reasonable accommodations will be made to enable individuals with disabilities to perform essential functions. This policy applies to all aspects of employment, including but not limited to recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.