Patient Services Representative

Overview

Join our dynamic healthcare team as a Patient Services Representative, where your energetic and compassionate approach will make a meaningful difference in patient care. In this vital role, you will serve as the first point of contact for patients, providing exceptional customer service while managing administrative tasks with precision. Your proactive attitude and attention to detail will ensure smooth clinic operations, accurate record-keeping, and a welcoming environment for all visitors. This paid position offers an exciting opportunity to develop your skills in medical office procedures and patient management within a supportive team.

Responsibilities

• Greet patients warmly and assist with check-in/check-out processes efficiently
• Schedule appointments and coordinate patient flow using patient management software and electronic health records (EHR) systems
• Verify patient insurance information and explain health insurance policies clearly to patients
• Collect and update patient information accurately, maintaining confidentiality at all times in accordance with health regulation policies
• Answer phone calls promptly, addressing inquiries and directing calls to appropriate staff members
• Support medical administrative tasks such as data entry, document preparation, and maintaining organized files
• Assist with billing procedures and process payments using medical administrative support tools

Skills

• Proven experience in a medical office or healthcare setting, with strong knowledge of medical terminology and health regulation policies
• Proficiency in Microsoft Office applications including Word, Excel, and Outlook for documentation and communication purposes
• Familiarity with patient management software, EMR (Electronic Medical Records), or EHR systems for managing electronic health records efficiently
• Excellent customer service skills with the ability to communicate clearly via phone and client interactions
• Knowledge of health insurance processes, billing procedures, and maintaining patient confidentiality according to HIPAA standards
• Strong typing skills for accurate data entry and quick documentation during busy periods
• Office experience demonstrating organizational skills and the ability to multitask effectively

This role is perfect for motivated individuals eager to grow their career in healthcare administration. We value energetic team players who are committed to providing outstanding service while supporting the operational needs of our healthcare facility. Join us in delivering compassionate care through efficient administrative support!

Pay: $20.00 - $25.00 per hour

Expected hours: 40.0 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $20 - $25