What are the responsibilities and job description for the Builder Support Coordinator position at HomePro?
Now Hiring: Builder Support Coordinator at HomePro
About Us: HomePro is a leading Home Technology company specializing in low and high voltage solutions for residential new construction projects. We partner with residential home builders in Texas to deliver innovative and reliable technology solutions that enhance the living experience for homeowners.
Position Overview: We are seeking a dedicated Builder Support Coordinator to join our team. The Builder Support Coordinator will serve as the primary point of contact for builders, managing and resolving issues related to our technology solutions in residential new construction projects. This role will require exceptional communication skills, attention to detail, and the ability to collaborate effectively with internal teams to ensure timely resolution of builder concerns.
Key Responsibilities:
About Us: HomePro is a leading Home Technology company specializing in low and high voltage solutions for residential new construction projects. We partner with residential home builders in Texas to deliver innovative and reliable technology solutions that enhance the living experience for homeowners.
Position Overview: We are seeking a dedicated Builder Support Coordinator to join our team. The Builder Support Coordinator will serve as the primary point of contact for builders, managing and resolving issues related to our technology solutions in residential new construction projects. This role will require exceptional communication skills, attention to detail, and the ability to collaborate effectively with internal teams to ensure timely resolution of builder concerns.
Key Responsibilities:
- Receive and document active builder issues using our ticket tracking system.
- Assign issues to the appropriate internal teams or business leaders for research and resolution.
- Communicate with builders to gather necessary information and provide updates on the status of their issues.
- Collaborate with internal teams to investigate and resolve builder concerns in a timely manner.
- Ensure that all builder issues are resolved to the satisfaction of the builder partner.
- Provide exceptional customer service to builders, addressing any additional inquiries or concerns they may have.
- Maintain accurate records of builder communications and issue resolutions.
- Additional responsibilities assigned by the manager
- Bachelor's degree in a relevant field or equivalent work experience.
- Previous experience in a customer service or support role, preferably in the construction or technology industry.
- Strong communication skills, both written and verbal, with the ability to effectively communicate technical information to non-technical stakeholders.
- Excellent organizational skills and attention to detail.
- Ability to prioritize and manage multiple tasks in a fast-paced environment.
- Proficiency in using ticket tracking systems or customer relationship management (CRM) software.
- Knowledge of low and high voltage solutions in residential construction is a plus.
- Competitive salary
- Health, dental, and vision insurance
- Retirement savings plan
- Paid time off and holidays
- Opportunities for professional development and advancement