Resource Network – FreeStore Associate (Thrift Store Operations 9am-12pm Mon-Saturday)

Job Summary/Objective

HomeFront is seeking an Associate to assist at our FreeStore to support low-income families to shop for important items their family needs so that they can live lives with dignity. It is often an essential step in our mission to help families break the cycle of poverty in Mercer County. We are looking for someone with experience in a retail work setting, with knowledge of second-hand or thrift store operations and skills in visual merchandising. An individual who can work efficiently and quickly in a fast-paced environment where they are helping others.

Essential Job Functions/Responsibilities

• Foster a welcoming, well-stocked, safe, and tidy FreeStore environment that provides dignity and opportunity for client choice
• Quickly and efficiently sort, hang, and merchandise donations of clothing, shoes, linens, housewares, small appliances, and more, ensuring store is well-stocked and providing items clients need
• Arrange merchandise displays throughout FreeStore to create a pleasing shopping environment
• Provide quality customer service to clients with a trauma-informed approach, assisting clients during their shopping experience when needed and ensuring clients find the items they need
• Assist with access control during the shopping hours and providing crisis management, as needed
• Represent HomeFront in a professional, courteous, and trauma-informed manner at all times
• Collaborate with volunteer sorters and assist partners and any FreeStore visitors in a professional manner
• Assist in maintaining accurate records of client visits through files and client software data entry
• Follow all safety guidelines to ensure a safe work environment. Take immediate action to address any safety concern or noncompliance of safety rules that could put an employee, volunteer, or client at risk

Required Experience and Education

• High School Diploma or Equivalent
• Experience in a retail work setting
• Customer service experience
• Willingness to participate in all aspects of store operations
• Ability to de-escalate crisis situations and serve clients experiencing difficult personal emergencies with patience, compassion, and a trauma-informed approach
• Comfortable with serving persons of various diverse backgrounds in a busy work environment

Preferred Education and Experience

• Bilingual (Spanish) preferred
• Experience with second-hand or thrift store operations
• Data entry experience and familiarity with client database software and Microsoft Office

Physical Demands and Work Environment

• Ability to lift and/or move a minimum of 75 lbs with assistance
• Ability to sustain a full day of walking, lifting, and bending
• Exposed to weather conditions prevalent at the time

Disclaimer

This position description neither constitutes a contract of employment nor is designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Company may exercise its employment-at-will rights at any time.

HomeFront, Inc. is an equal opportunity employer. We welcome employees and prospective employees without regard to race, religion, national origin, gender, age, disability, marital status, gender identity or expression, sexual orientation or veteran status.

Job Type: Part-time

Pay: $22.00 per hour

Expected hours: 18 per week

Education:

• High school or equivalent (Required)

Experience:

• Thrift Store: 2 years (Preferred)

Language:

• Spanish (Preferred)

Ability to Commute:

• Trenton, NJ 08611 (Required)

Work Location: In person

Salary : $22