Program Manager-Bernal (84467)

Position: Program Manager-EIH

Location: Bernal (6066 Monterey Road, San Jose, CA 95138)

Reports to: Director of Interim Housing

Employment Type: Regular Full Time, Exempt

Compensation: $103,744.37/Annually 

ABOUT HOMEFIRST

Established in 1980, HomeFirst™ is a nonprofit organization passionately working to end homelessness. We serve the Bay Area community through low-barrier programming and systems leadership – meeting each person where they are by offering support and resources that address immediate and long-term housing needs. With nearly 45 years of experience, we view housing as a fundamental human right and understand that solving homelessness requires a collaborative effort.

OUR VALUES

• Kindness: We act with empathy toward others.
• Passion: We ignite change to fulfill our mission.
• Excellence: We deliver exceptional service to our communities.

POSITION OVERVIEW

The Emergency Interim Housing (EIH) Bernal program is intended to provide Emergency Interim Housing opportunities to unhoused single adults. The EIH Bernal is designed to focus on safety and client-centered care through three phases of service delivery – Emergency Interim Housing, Transition Period, and Bridge Housing.

The EIH serves adults and is a referral-based-only program with no drop-in services provided. The EIH Bernal site will consist of adult sleeping rooms with private restrooms and showers and a community space with access to a microwave, computer lab, pet area, and vehicle parking. The EIH site will offer various supportive services, community engagement, and direct contributions to help each participant achieve stable housing. Sites will be fully staffed and operate five days a week, Monday - Friday, and have on- site security services.

 The Program Manager is responsible for the overall day-to-day operations and supervision of, Shift Supervisors, Case Managers and Resident Advocates. They ensure program compliance and service delivery standards are met while fostering a safe and welcoming environment. 

REPORTING RELATIONSHIPS

The position reports to Director, Emergency Interim Housing

PRIMARY RESPONSIBILITES

• With the guidance and direction of the Director of Interim Housing, the Manager of Interim Housing will support the program through the following activities:
• Participates in program design and development
• Participates in creating policies and procedures manuals
• Recruits, hires, trains, and supervises program staff
• Provides regular one to one supervision with team members as well as conducts team meetings
• Provides tracking and reporting for multiple programs
• Works to build external partnerships to ensure the highest level of service possible

• Coordinate’s activity and bed capacity with external partners as necessary
• Ensures program staff adhere to program goals, objectives, and practices
• Initiates and participates in outreach activities as necessary
• Leads/facilitates large group meetings and discussions for both program participants and community stake holders
• Secures all necessary supplies for multiple programs
• Ensures enrollments, assessments, intakes, and other program participant documentation is taken care of and properly kept in compliance with HomeFirst standards
• Complete all appropriate data collection, HMIS data entry, paperwork, and tracking of activities
• Make timely and accurate decisions in emergency or crisis situations with particular awareness of need for safety of all program participants, staff, or volunteers involved
• Know and follow agency and program policies and procedures
• Responsible for the implementation and monitoring of services contracts and deliverables identified within multiple contracts
• Assist in the development of Case Managers professional growth;
• Attends community meetings as needed and represents HomeFirst in a professional manner;
• Other duties as assigned

This role is further responsible for modeling the values and principles of HomeFirst within the agency and broader community.

The Program Manager is relentless in their commitment to ending homelessness via the principles of Housing First and Harm Reduction. They demonstrate this commitment through thoughtful, strategic program design and a scientific approach to performance improvement. Their participation in the continuous testing, analysis, and refinement of programs reflects their personal pursuit of excellence in all that they do. The Program Manager is able to navigate the competing demands of internal and external stakeholders and balances their passion for service with a developed business acumen. HomeFirst is a diverse company in a diverse field, and the Manger of Interim Housing desires to work with people from a variety of social and economic backgrounds.

COMPETENCIES

• Excellence: Commits to high achievement by setting personal standards of excellence, driving results, and continuously improving performance while fostering team success and organizational goals.
• Collaboration: Works effectively to build strong relationships, foster open communication, and create a cohesive and high-performing team.
• Diversity & Inclusion: Cultivates an inclusive environment that values and respects the social identities of all individuals, creating space for authenticity and equity.
• Managing Performance: Ensures team goals are met by proactively addressing concerns, providing guidance, and fostering accountability to achieve desired outcomes.
• Empowering & Developing Others: Delegates authority confidently, provides the freedom for individual styles, and offers recognition and constructive feedback to develop team members effectively.
• Managing Change: Leads teams through organizational shifts by positively guiding others, encouraging adaptability, and aligning priorities with the agency’s mission.
• Risk Management: Evaluates and mitigates risks in operational and strategic areas, prioritizes safety, and raises concerns to address potential issues proactively.
• Technical Expertise: Maintains a high level of skill and knowledge relevant to the role, staying adaptable and current in their field.
• Customer Service: Understands the needs and goals of both internal and external stakeholders, working collaboratively to achieve mutually beneficial outcomes.
• Planning and Organizing: Develops and adheres to efficient workflows, ensuring deadlines and processes are streamlined for maximum effectiveness.
• Critical Thinking: Approaches challenges with a logical, systematic, and thoughtful methodology to effectively navigate complex situations and make informed decisions.

BENEFITS

HomeFirst provides comprehensive benefits, including 100% employer-paid medical, dental, and vision coverage and additional wellness options like chiropractic care, mental health support, pet insurance, and an Employee Assistance Program. We offer a 401(k)-retirement plan with generous matching, life and disability insurance, flexible spending accounts, commuter benefits, and workers’ compensation. Employees enjoy 12 holidays, sick leave, and PTO starting at 15 days annually, increasing with tenure, plus 8 hours of civic engagement leave annually to volunteer.

ORGANIZATIONAL EQUITY STATEMENT

At HomeFirst, diversity, equity, and inclusion guide our services, workplace, and decisions. Recognizing housing as a social justice issue, we prioritize equitable practices, honor lived experiences and uphold dignity for all. By fostering belonging, accountability, and continuous improvement, we embed DEI values in our processes, recruitment, and leadership, striving for excellence at every level.

HomeFirst is proud to be an Equal Opportunity and Affirmative Action employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state, and local law. Additionally, HomeFirst participates in the E-Verify program, as required by law.

HomeFirst is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or accommodation due to a disability, please let your recruiter know.

QUALIFICATIONS (YOU HAVE)

•  Bachelor’s degree in social services or related field (Bachelor’s degree may be substituted by 4 years of social services experience, in addition to the requirement below);
• Minimum 2 years-management experience within the social services or non-profit sector.
• Minimum 1 year of progressive management experience, overseeing staff and programs across multiple sites:
• 1 year of experience working in emergency homeless services, management capacity

Other:

• Able to perform sedentary work;
• Able to lift up to 30 lbs. on occasion;
• Ability to use keyboard and read computer screens for extended periods;
• Able to stand/sit for extended periods, kneel, reach and bend related to the completion of duties;
• Valid CA Driver's License, auto insurance and ability to be added onto agency insurance 

Salary : $103,744