Human Resources Generalist

About Us

Homebridge serves a high risk, high needs, complex-diagnosed population with a combination of domestic, personal, and homecare functions funded through IHSS. Our work allows an often-underserved population to live safely in their community. Homebridge offers a dynamic, fast-paced work environment with 420 unionized field workers and 100 internal office staff.  

Position SummaryThe Human Resources Generalist (HRG) supports a defined team of Service Delivery Manager, Home Care Provider Supervisors and Home Care Providers (unionized workforce) by managing the day-to-day human resources activities for this group. Areas of responsibility include recruitment of Supervisors, new hire orientation, employee and labor relations, administering benefits, initial documentation of Workers’ Compensation and leaves of absence, terminations, and training and development.

Essential Job Functions

• Provides human resources services including employee relations, compensation, employee benefits, worker’ compensation, leave of absence management, training and development, and compliance with state and federal regulations and laws
• Interprets and reviews Employee Handbooks and Collective Bargaining Agreement to ensure compliance. Provides advice and assistance to managers and staff with questions on Policies and Procedures
• Consults with managers on employee relations issues including disciplinary and termination actions, harassment allegations, and employee complaints. Conducts investigations into employee allegation of misconduct or any alleged discriminatory, harassing or hostile behavior and documents the findings, while communicating with the Union if related to our Home Care Provider workforce
• Prepares all termination paperwork including request for final check, COBRA packet, HRIS administration, and conducts the exit interview
• Administers all aspects of employee benefits, including open enrollment, enrollment processing, HRIS, monthly billing reconciliation, and preparing communication materials for Home Care Providers and Administrative staff. Responds to questions on benefits in a timely manner
• Participate in performance management process for administrate staff
• Prepares reports for the Union, City & County of San Francisco, State of California, and other entities as required
• Responsible for records management including the audit of personnel files. Maintains complete records for the Agency from creation of the personnel file in compliance with established guidelines. Coordinates access to records internally and outside of the organization to ensure confidentiality, and data privacy
• Maintains confidentiality in accordance with Agency policy and legal requirements
• Other assignments and projects as assigned by the HR Manager

Knowledge, Skills and Abilities

• Strong understanding of HR processes and systems in relation to the needs of the agency. In-depth content knowledge of state and federal statutes and regulations including but not limited to applicable wage and hour laws, regulations related to COBRA, ERISA, FMLA, EEO, ADA and Workers’ Compensation
• Customer service and employee relations expertise is a must
• Ability to maintain confidentiality and handle sensitive situations with solid judgment and discretion
• Able to work in a fast-paced office with numerous deadlines. Strong computer skills include proficiency in Microsoft Office, Excel, and HRIS
• Excellent interpersonal, verbal, written communication and problem solving skills. Highly accurate, detail-oriented, and organized
• Takes initiative, meets deadlines, and works independently as well as in a team. Creative, flexible and able to adapt in a rapidly changing work environment is essential to success in this position
• Demonstrated ability to define solutions by collecting data, establishing facts, drawing valid conclusions and making recommendations on a course of action. Exhibits sound and accurate judgment, and includes the appropriate people in the decision-making process
• Ability to perform complex calculations, including figures and amounts such as proportions and percentages
• Experience with a diverse workforce, with its wide variety of ages, cultural backgrounds and experiences, is a valuable asset
• Demonstrated ability to read, analyze, and interpret memoranda, general business correspondence and reports
• Finds common ground and acceptable alternatives that satisfy the needs of multiple parties
• Stays focused and composed in stressful situations
• Sets aggressive goals and has high standards
• Promotes a team environment that values, encourages and supports differences
• Considers multiple and varied viewpoints when addressing problems and opportunities
• Demonstrate a commitment to learning and modeling the Motivational Care Management (MCM) approach to client care.  MCM is a skill-based community support model based on the practice of being client centered, culturally responsive, strength-based, and results driven

Education and Experience

• A bachelor's degree in human resources administration or human resources management or relevant field of study is preferred
• At least 2 years of progressive HR experience, including labor relations
• A certification such as aPHR, PHR, SPHR, SHRM-CP or SHRM-SCP is highly preferred
• Bilingual skills preferred (Spanish or Cantonese)

Work EnvironmentThis position is primarily sedentary, working at a desk in a temperature controlled office, in a modular space or individual office. The noise level in the work environment is usually moderate.Physical Demands

The physical demands described here are representative of those that must be met by employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of the position, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel, and reach with hands and arms. The employee is frequently required to climb stairs, balance and stoop, kneel, or crouch. The employee is frequently required to lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, color vision, and the ability to adjust focus.