What are the responsibilities and job description for the Customer Service Representative - PT - Quincy position at HOMEBANK?
Duties & Responsibilities:
After successful knowledge of the following Level 1 tasks:
· Receives and verifies cash from customers and follows all cash handling procedures
· Accurately reconciles cash drawer daily including scanning of all images
· Processes customer transactions: Loan payments, deposits, withdrawals, cash checks, and monetary instruments.
· Receives and verifies checks, examines items for appropriate endorsements and completes hold requests as needed.
· Understands and is able to Navigate NuPoint Core System
· Navigates the S drive according to job duties
· Accurately process savings bonds for redemption
· Processes cash advances
· Able to accurately complete a check order form
· Effectively demonstrate digital solutions to customers or potential customers
· Understand and operate technically advanced banking equipment such as cash recyclers and coin counters as available in your branch.
· Basic knowledge and navigation skills of Internet banking and Mobile App
· Basic digital equipment knowledge
· Annually participate in Robbery/Security training
· Read and attest to both the Employee Handbook and the Business Continuity Plan
· Complete mandatory online training course
Qualifications:Requirements:
· High School Diploma/GED or related experience.
· Strong communications (written and verbal), customer skills, & interpersonal skills
· Strong computer skills
· Proficient with PC based teller software or willingness to learn
· Be able to operate email
Benefits Offered - 401K, Paid Time Off
Salary : $15 - $18