What are the responsibilities and job description for the Operations and Sales Admin position at Home2 Suites/Tru Scottsdale Salt River?
Home2 Suites & Tru by Hilton Salt River is seeking a highly organized and detail-oriented Operations & Sales Administrator to support the daily operations, financial reporting, guest experience, and sales administration for our dual-brand Hilton property.
This is a great opportunity for a hospitality professional who thrives in a fast-paced environment and enjoys both operational and administrative responsibilities.
Full-Time Benefits & Compensation
- Competitive pay of $50k annually, depending on experience
- Medical, Dental, and Vision Insurance
- Paid Time Off
- 401(k) with Company Match
- Hilton Team Member Travel Discounts
- Career Growth Opportunities
- Supportive Team Environment
Key Responsibilities
Operations & Financial Administration
- Reconcile folios, house accounts, and operational reports
- Complete bank deposits, billing, accounts receivable/payable tasks, and chargeback processing
- Review payroll hours, inventory balances, and housekeeping productivity reports
- Complete weekly and monthly operational and financial reporting
- Support daily hotel operations and provide shift coverage as needed
Guest Experience & Reputation Management
- Monitor and respond to guest reviews on Booking.com, Expedia, and other platforms
- Manage Kipsu guest messaging and response performance
- Ensure timely resolution of guest assistance cases
Sales & Administrative Support
- Prepare group pickup and production reports
- Manage group resumes, rooming lists, and planner points
- Update and maintain account information in Delphi
- Participate in revenue and e-commerce calls
Systems Used
Training will be provided for Hilton systems including PEP, Delphi, ProfitSword, LightStay, Kipsu, TimeStar, Converge, and additional reporting platforms.
Qualifications
- Hospitality, hotel operations, or administrative experience preferred
- Strong organizational and multitasking skills
- Excellent attention to detail and problem-solving abilities
- Proficiency with Microsoft Excel and reporting tools
- Professional communication and ability to handle confidential information
- Self-motivated with the ability to work independently
Why Join Us?
At Home2 Suites & Tru by Hilton Salt River, we pride ourselves on delivering outstanding guest experiences while creating a positive and supportive workplace for our team members. Join a growing Hilton property where your contributions directly impact hotel success and guest satisfaction.
Apply Today!
Start your next hospitality career opportunity with a team that values professionalism, teamwork, and growth.
Salary : $50,000