What are the responsibilities and job description for the Front Desk Agent position at Home2 Suites - Nokomis/Sarasota/Casey Key?
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Lodgco Hospitality is seeking enthusiastic front desk agents to assist with guest service operations at the Home2 Suites by Hilton - Nokomis/Casey Key! If you are committed to delivering outstanding guest service and hospitality, we are excited to hear from you!
JOB SUMMARY: Responsible for serving guests at the front desk while providing the highest level of guest service in an efficient, courteous, and professional manner.
ESSENTIAL JOB FUNCTIONS:
- Perform guest registrations (check ins & check outs), room assignments, and special requests
- Understanding of daily hotel operations, policies, procedures, and internal rules
- Knowledge of Brand’s operating systems and Brand’s customer loyalty programs
- Familiar with guest rooms, locations, amenities, features, and all other services offered
- Knowledge of room rates, packages, discounts, and promotions
- Ensure proper credit when checking out guest(s) and handle late charges accordingly
- Knowledge of cash handling and bank procedures to check out all guest(s)
- Bank out at end of shift by following drop procedures
- Answer phones, handle mail, and take messages
- Assist guests with problems and questions; ensure all guest problems are resolved
- Knowledge about the city, local area, and attractions
- Utilize spare time for cleaning (i.e. front desk, back office, common areas) and maintaining sidewalks and front entry
- Know all emergency procedures and the proper action to take
- Operate safe deposit boxes
OTHER DUTIES:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
COMPETENCIES:
- Ability to learn quickly and work in a fast-paced position with constant guest interaction
- Excellent communication, both verbal and written
- Strong computer skills and phone etiquette
- Must be able to multi-task
REQUIRED/PREFERRED EDUCATION AND EXPERIENCE
- Hotel or customer service experience is preferred
Job Type: Part-time
Pay: From $16.00 per hour
Work Location: In person
Salary : $16