Hotel Sales Coordinator

YEDLA MANAGEMENT COMPANY INC

JOB DESCRIPTION

Job Title: Sales Coordinator

Department: Sales Department – Property Level

Reports to: Director of Sales

Potential Career Path

Sales Manager > Director of Sales

SUMMARY:

To handle all inside sales duties related to hotel, including phone inquiries, site tours, and electronic RFP/group requests.

To coordinate group and function space sales related activities to ensure superior client satisfaction.

Individual should work closely with all hotel departments to ensure that hotel is well prepared to meet group and function expectations.

Work week MAXIMUM 40 hours per week – hourly position with set hours.

Must have ability to work in fast paced environment, assimilate information quickly, and initiate appropriate response.

SALES COORDINATOR DUTIES AND RESPONSIBILITIES:

• Maintain active direct sales effort with inside call activities, including, but not limited to teleprospecting calls, in-house networking, and site tours.
• Achieve individual sales call goals on weekly and quarterly basis. Weekly goals are currently set at 50 prospecting/lead sales activities and 2 site appointment tours per week.
• Maintain sales agenda, qualified information on all current and prospective clients and trace follow-up activities for future sales interaction.
• Maintain Group Room Control Log and provide accurate updates for weekly or monthly reports.
• Utilize Property Management System to manage group reservation processes, including group blocks, rooming lists, route charges, etc.
• Participates in outside sales calls & sales blitzes only as assigned to acquire new business leads and/or close on business.
• Maintain and promote a team work environment with effective and clear communication throughout the hotel. Set example through professional, friendly attitude towards clients and co-workers, timely response to clients and co-workers needs and observance of all Yedla sales office standards
• Execute and support the administrative sales duties of business booked. Achieve outstanding guest satisfaction through communication and cross training to assist in other departments if needed.
• Supports the annual sales plan for the hotel by assisting hotel team execute marketing initiatives as assigned.
• Support hotel team in exceeding all hotel budgeted goals.
• General knowledge of all Yedla managed hotels to provide basic information and internal sales leads when appropriate.
• Maintain knowledge of market conditions to ensure all business opportunities are identified and/or share information which could impact hotel revenues
• Support local or brand sales promotions.
• Support and promote all brand standards with guests and co-workers.
• Attend and provide input to the weekly revenue/sales meeting.
• Create and maintain long-term customer relationships that enable achievement of hotel sales objectives.
• Assist Director of Sales/Senior Management with any other related duties as assigned.

REQUIREMENTS:

Effective oral and written communication skills.

EDUCATION:

Degree in Business Administration, Marketing, or Hotel and Restaurant Management preferred.

EXPERIENCE:

• 1 year minimum experience hotel experience required.
• Sales experience helpful.

Job Type: Full-time

Pay: $18.00 - $19.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Education:

• Associate (Required)

Experience:

• Hotel Front Desk: 1 year (Required)
• Branded Hotel (Hilton or Marriott): 1 year (Required)
• Hotel Sales: 1 year (Preferred)

Language:

• Spanish (Preferred)

Shift availability:

• Day Shift (Required)
• Night Shift (Preferred)

Ability to Commute:

• Charlotte, NC 28202 (Required)

Work Location: In person

Salary : $18 - $20