What are the responsibilities and job description for the Front Desk Agent (Part-Time) - **Please read description position at Home2 Suites Charlotte Uptown?
**This position is hiring at $15 an hour based on experience. Typical shifts are 7am - 3pm, 3pm-11pm, and/or 11pm-7am. These times are NON-NEGOTIABLE.
Open availability welcomed!
Must able to work a full 8 hour shift, half shifts are not applicable to this role. **
Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet Yedla Management Company’s' high standards of quality.
The Front Desk Agent is responsible for providing excellent customer service, assisting guests with their needs, and ensuring smooth daily front desk operations.
- Guest Service: Welcome guests with a friendly and professional attitude. Answer questions, provide accurate information, and assist with guest requests.
- Check-In: Check guests into the hotel, confirm reservations and room rates, assign rooms, issue room keys, and explain hotel services and amenities.
- Payments: Process credit card and cash payments, post charges to guest accounts, and ensure all transactions are accurate.
- Phone & Communication: Answer phone calls professionally, take and deliver messages, and assist guests with mail and packages.
- Check-Out: Complete guest check-outs, process final payments, and ask guests about their stay.
- Problem Solving: Listen to guest concerns, handle complaints professionally, and find appropriate solutions to ensure guest satisfaction.
- Emergency & Busy Situations: Remain calm, organized, and professional during emergencies, busy periods, and unexpected situations.
- Accountability: Take ownership of guest requests and concerns, follow through on solutions, and communicate important information to the appropriate team members.
- Front Desk Operations: Maintain an organized work area, follow hotel policies and procedures, and remain attentive and available throughout the shift.
Other Responsibilities & Expectations
- Attendance: Arrive on time and maintain regular attendance. Excessive absences or tardiness may result in disciplinary action, including termination.
- Scheduling: Be flexible with work schedules based on the hotel's business needs.
- Company Policies: Follow all hotel rules, safety procedures, and company standards. Failure to comply may result in disciplinary action, including termination.
Supportive Responsibilities
In addition to regular front desk duties, employees may be asked to:
- Guest Assistance: Arrange help with luggage or escorting guests to their rooms when needed.
- Administrative Tasks: Handle copying, faxing, and organizing guest paperwork.
- Record Keeping: File and retrieve guest registration documents.
- Additional Duties: Complete other tasks assigned by management based on hotel needs.
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
- Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
- Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
- Ability to stand and move throughout front office and continuously perform essential job functions.
- Ability to read, listen and communicate effectively in English, both verbally and in writing.
- Ability to access and accurately input information using a moderately complex computer system.
- Hearing and visual ability to observe and detect signs of emergency situations.
- Experience with Hilton's PEP Property Management system is a plus but not required.
Job Type: Part-time
Pay: From $15.00 per hour
Expected hours: 24.0 – 40.0 per week
Benefits:
- 401(k)
- Employee discount
- Paid time off
Experience:
- Hotel Front Desk (working at a hotel): 1 year (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
- Overnight Shift (Required)
Ability to Commute:
- Charlotte, NC 28202 (Required)
Work Location: In person
Salary : $15