What are the responsibilities and job description for the Front Desk Agent position at Home2 Suites by Hilton Parc Lafayette?
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check guests in and out of the hotel, ensuring accuracy of information
- Provide information about hotel facilities, services, and local attractions
- Handle guest inquiries and resolve any issues or complaints promptly
- Assist with reservations and room assignments
- Operate phone systems, including answering and directing calls
- Conduct night audit procedures to ensure accurate financial reporting
- Maintain a clean and organized front desk area
Skills:
- Strong customer service skills with a focus on guest relations
- Excellent communication skills, both verbal and written
- Proficient in using front desk software and computer systems
- Ability to multitask and prioritize tasks effectively
- Bilingual or multilingual skills are a plus
- Knowledge of hospitality management and hotel operations
As a Front Desk Agent, you will be the first point of contact for our guests, providing them with exceptional service and ensuring their stay is comfortable. You will play a vital role in creating a positive experience for our guests by delivering outstanding customer service. If you have excellent communication skills, enjoy working in a fast-paced environment, and have a passion for the hospitality industry, we would love to hear from you.
Job Type: Part-time
Pay: From $12.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Work Location: In person
Salary : $12