Front Desk Agent (1st, 2nd, 3rd Shifts)

Home 2 Suites by Hilton in Dalton, GA is searching for a friendly, reliable team member to join our team as a Front Desk 1st Shift / 2nd Shift Associate / Night Auditor (3rd Shift). This position may be available as either full-time or part-time. Weekend and holiday availability may be required.

Shift Hours:

• 10pm - 6am (Night Audit Shift)
• 2pm - 10pm
• 6am - 2pm

Candidates must be able to:

• Work the hours they are scheduled, be reliable and on time for work
• Provide friendly, professional service to all guests
• Sell room reservations for guests by phone and in person
• Answer hotel telephones courteously and efficiently
• Assist guests with check-in and check-out processes
• Help guests with issues in a friendly and efficient manner while maintaining a positive attitude
• Provide information to guests concerning the hotel, services and local area
• Process guest billing/accounting correctly & efficiently
• Anticipate guest needs and take every opportunity to exceed guest expectations
• Complete all night audit accounting processes with a high degree of accuracy
• Reconcile any accounting or transactional discrepancies
• Email accounting and reservation reports to ownership and management
• Stock all required guest supplies and Hilton Honors snack and beverage items
• Prepare coffee, stock breakfast food items and ensure breakfast displays are set up and ready for use prior to breakfast hours
• Follow all Home 2 Suites by Hilton operational and safety policies and procedures

Job Requirements:

• Ability to learn quickly and work in a fast-paced position with constant guest interaction
• Anticipate guests' needs and provide an experience that exceeds guests' expectations
• Must be able to multi-task in a fast-paced environment
• Must possess basic computer skills
• Willingness and ability to train for other front desk shifts
• Must be willing and able to work weekends and holidays as scheduled
• Prior Hotel Front Desk/Night Audit experience is a plus but not required
• All candidates must successfully complete a background check if selected for employment

This is not a complete list of all of the duties that you may be asked to perform.

Job Types: Full-time, Part-time

Pay: From $13.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Education:

• High school or equivalent (Required)

Experience:

• customer service: 1 year (Required)

Work Location: In person

Benefits:

Salary : $13