Front Desk Supervisor (437)

The SpringHill Suites Dallas Richardson/University Area, a Gresham James-managed hotel, seeks a hospitality professional for the position of Full-time Front Desk Supervisor.

Shifts: AM/PM shift coverage; MUST be flexible on evenings, weekends, and holidays

Must have valid driver's license

Prior Marriott hotel experience preferred

Opportunities for advancement

Generous benefits package: including 401(k) with a generous match and health/dental/vision coverages, available; salary negotiable depending upon experience.

The Front Desk Supervisor will assist the General Manager in directing the day-to-day guest service operation in a manner which ensures objectives are met through well-trained and knowledgeable staff serving guests wants and needs at all times in a manner which exceeds company goals and expectation of total quality service. Our ideal candidate is comfortable handling both administrative and supervisory tasks equally, as this position exercises a considerable amount of independent judgment in carrying out assigned duties and responsibilities.

Physical Requirements:

• Standing/Walking: Constantly: At front desk on tile or carpet.
• Crouching (bend at knees): When getting supplies from cabinets, picking things up from the floor, and loading the computer printer with paper.
• Stooping (bend at waist): Getting keys, supplies, and doing paperwork on the front desk.
• Twisting (knees/waist/neck): When working with several people at once; watching for guests; retrieving material.
• Reaching (overhead/extension): Passing materials to guests over the front desk counter.
• Handling/Grasping: Handling telephones, folios, files, fares, supplies, keyboards, grasping pens, telephones, and credit card.
• Pushing/Pulling: Average weight frequently 5 lbs. Maximum weight occasionally 20 lbs.
• Lifting/Carrying: Average weight frequently 5 lbs. Maximum weight occasionally 20 lbs.

Front Desk Supervisor Job Duties

• Work with Assistant General Manager to train and monitor front office staff.
• Has complete knowledge of the software system.
• Has complete understanding of the front desks policies and procedures.
• Assists in front desk duties such as answering calls, making reservations and assisting guests.
• Understands how to post charges correctly and answer billing questions.
• Ability to load rates on third party sites when necessary.
• Responsible for responding to guest requests in a timely manner.
• Documenting items needed for packages, daily/weekly as necessary.
• Reviewing forecast weekly, anticipate group/corporate, repeat guest needs (items).
• Receive and resolve guest complaints, elevating to management if necessary.
• Perform bookkeeping activities, such as stocking and ordering repeat guest amenities.
• Be aware of guest satisfaction scores via comment cards, feedback and work toward increasing departmental and overall guest satisfaction from repeat guests.
• Responsible for responding to all comment cards in a timely manner.
• Approach guests to ensure they are enjoying their stay and make sure any guest complaint or request gets handled immediately by front office, housekeeping or with all other guest service agents.
• Follow up with guest requests and reports of more complicated needs.
• Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards.
• Demonstrates high quality of work, accuracy and acceptable productivity standards.
• Other duties if assigned by managers.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities.

• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.
• Must possess basic computational ability.
• Must possess basic computer skills.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Work Location: In person