What are the responsibilities and job description for the Hotel Front Desk Supervisor position at Home2 Suites by Hilton Crestview I-10?
As the Hotel Front Desk Supervisor, you will lead the front desk team to ensure exceptional guest experiences while maintaining smooth daily operations. This role requires strong leadership, problem-solving skills, and a commitment to upholding the hotel’s vision, mission, and values. You will oversee staff training, customer service, and administrative responsibilities, acting as a key liaison between the team and guests. This position requires availability to address operational needs as they arise. This will be a 3 pm-11 pm shift and on call for emergencies. You will work alongside the General Manager.
Compensation:$16 hourly
Responsibilities:- Perform administrative duties in the office such as correcting/confirming timecards and following up on assigned brand or operational checklists and training.
- Be present on the property during shift changes to communicate priorities and support team success.
- Handling customer complaints and queries.
- Train, mentor, and supervise front desk staff to deliver excellent guest service.
- Inspect front desk and back-of-house areas to ensure compliance with brand and company standards.
- Working knowledge of PMS Rooms Management, Microsoft Excel, Word, Outlook, and PowerPoint.
- Physical ability to stand, walk, and lift up to 25 pounds as needed.
- High school diploma or GED required
- Proven customer service experience with a strong guest-focused mentality
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Our property's vision is to have a positive impact. We value relationships, reputation, and returns for all employees, not just owners.
Salary : $16