What are the responsibilities and job description for the Front Desk Agent position at Home2 Suites by Hilton Allentown Bethlehem Airport?
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests, ensuring accuracy of information
- Handle guest inquiries and provide information about hotel facilities, services, and local attractions
- Assist with reservations and room assignments
- Process payments and maintain accurate records of guest transactions
- Respond to guest complaints or concerns in a timely and efficient manner
- Maintain a clean and organized front desk area
- Collaborate with other hotel departments to ensure guest satisfaction
Skills:
- Night audit experience preferred
- Multilingual skills (ability to communicate in multiple languages) a plus
- Strong customer service skills with a focus on hospitality
- Knowledge of hotel operations and procedures
- Proficient in using phone systems and computer software for front desk operations
- Excellent communication and interpersonal skills
- Ability to handle difficult situations with patience and professionalism
- Strong attention to detail and organizational skills
If you are passionate about providing exceptional guest service, have experience in the hospitality industry, and possess the necessary skills, we invite you to join our team as a Front Desk Agent. We offer competitive pay, opportunities for career growth, and a positive work environment. Apply today to start your journey in the hospitality industry!
Job Types: Full-time, Part-time, Temporary, Seasonal
Pay: $15.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Ability to Commute:
- Bethlehem, PA 18017 (Required)
Work Location: In person
Salary : $15