Operations Manager

Company

Home Surplus is a retail warehouse superstore for cabinets, doors, and more, featuringin-stock products, expert design, and reliable service at value prices. Home Surplus aspires to be the first choice of contractors and consumers in cabinets, countertops, doors, and windows. After operating as a single location for over 60 years, Home Surplus has expanded to 5 stores in NJ and MD in recent years as it grows into a national footprint.

Position

The Operations Manager delivers operational excellence in the store via execution, process improvement and the hiring, retention, and development of operations staff. The Operations Manager is a peer of the Showroom Manager and Pro Experience Manager (if applicable to your store), and all three positions report to the Chief Experience Manager (CXM), who leads the store. The Operations Manager is the member of the store leadership team who is most focused on fulfilling the Home Surplus Customer Promise via consistent execution, appropriate inventory levels, and timely order fulfillment.

Primary Responsibility

Drive operational excellence to provide outstanding customer experiences via:

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  Appropriate in-stock levels through careful inventory monitoring and timely product orders.
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  Oversight of inventory accuracy and product costs.
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  Management of all warehouse functions including but not limited to scheduling, inventory, unloading, receiving, putaway, cycle counting, and order pulling.
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  Oversight and execution of administrative functions and tasks as directed by the CXM.
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  Proactive communication with customers, vendors, Home Surplus distribution, freight carriers, and store staff in order to manage customer expectations and meet fulfillment deadlines.
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  Maintaining appropriate staffing and scheduling to meet the needs of the business within budget.
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  Coaching warehouse, admin, and customer support staff to ensure that each team member meets individual performance metrics.
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  Providing a safe, clean work environment for team members.
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  Attention to important details to improve productivity.

Additional Responsibilities

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  Contribute to team culture and cooperation.
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  Collaborate with company leaders and contractors to implement technology enhancements.
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  Provide recommendations to the CXM, as well as regional and corporate leaders, regarding potential process and capital improvements.
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  Master the Home Surplus product screen, while also learning how our products and service capabilities compare to major competitors.
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  Use company systems to communicate with precision and improve productivity.

Requirements

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  Hands-on leader and coach. This role requires leadership by being present in the warehouse, directing and participating the actual work, and owning ordering, receiving, delivery, and customer service.
• Enjoys using technology and communicating through systems. Proven experience using ERP, warehouse management, and inventory management systems.
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  Approachable and authentic. Down to earth.
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  Proven experience internally as an Operations Manager or team lead in retail or a high-touch distribution environment.
  
• Attentive to details. Highly organized.
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  Takes the initiative. Does not wait to be told what to do.
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  Open and direct without being abrupt. Has the courage to address issues promptly.
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  Servant-leader who removes obstacles and engages with each member of the team.
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  Collaborative, not territorial. Works well with others to achieve company goals.
  
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  Energized by coaching team members and solving problems through process improvements.
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  Fosters mutual respect and appreciation for diversity.
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  Demonstrates a consistent sense of urgency and a strong work ethic.
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  Owns mistakes, asks for help, gives away credit to team members.
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  Unquestioned integrity.
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  Moderate flexibility, including the ability to work many Saturdays, in keeping with a traditional retail environment.
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  Has the potential to advance to positions of greater responsibility. Willing to learn.
• Speaks and understands English clearly. Strong preference for Spanish fluency as well.
  

Physical/Environmental Requirements:

Work is performed in a showroom/warehouse retail environment during traditional retail business hours. Physical requirements include:

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  Extended periods of time working at a computer.
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  Extended periods of time walking and standing.
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  Speaking in person, on the phone, and by video.
• Ability to lift/move large boxes.
• Ability to operate machinery - lifts, etc.
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  Very limited travel may include the local market, nearby stores, and company meetings.

Compensation

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  Competitive salary plus quarterly and annual bonuses.
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  Benefits: Health, Vision, Dental, EAP, Disability, Life. PTO. 401k.
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  Advancement opportunities related to the continued rapid growth of the company.