What are the responsibilities and job description for the Dispatcher/Customer Service Representative position at Home Services and More, LLC- Mr. Rooter Plumbing?
Full-Time Dispatcher / Customer Service Representative
Pay: Starting at $20.00 per hour
Job Type: Full-time
Schedule: Days, nights, and weekends
Work Location: In person
Mr. Rooter Plumbing of South Central Connecticut is seeking an experienced Dispatcher / Customer Service Representative to join our busy 24/7 plumbing and drain service team. The ideal candidate is organized, dependable, and able to multitask in a fast-paced environment.
Prior dispatching and ServiceTitan experience are required.
Responsibilities
· Dispatch technicians based on urgency, location, and availability
· Answer incoming calls and provide professional customer service
· Schedule and prioritize service calls, including emergencies
· Communicate schedule changes and job information with technicians
· Maintain accurate customer, job, and dispatch information in ServiceTitan
· Assist with daily scheduling and dispatch adjustments
Qualifications
· Minimum 1 year of dispatching experience required
· ServiceTitan experience required
· Customer service experience
· Strong communication and organizational skills
· Ability to multitask and remain calm under pressure
· Availability to work days, nights, and weekends
· Plumbing or home-service industry experience preferred
Benefits
· Paid time off
· Health, dental, and vision insurance
· Life insurance
· Retirement plan with employer match
If you have dispatching and ServiceTitan experience and are looking to join a busy, growing service company, we encourage you to apply. Please submit your resume for consideration.
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Retirement plan
- Vision insurance
Experience:
- Dispatching: 1 year (Required)
- Service Titan: 1 year (Required)
Work Location: In person
Benefits:
Vacation & Paid Time Off, Job TrainingSalary : $20 - $22