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Dispatcher/Customer Service Representative

Home Services and More, LLC- Mr. Rooter Plumbing
North Branford, CT Full Time
POSTED ON 9/28/2026
AVAILABLE BEFORE 1/25/2027

Full-Time Dispatcher / Customer Service Representative

Pay: Starting at $20.00 per hour
Job Type: Full-time
Schedule: Days, nights, and weekends
Work Location: In person

Mr. Rooter Plumbing of South Central Connecticut is seeking an experienced Dispatcher / Customer Service Representative to join our busy 24/7 plumbing and drain service team. The ideal candidate is organized, dependable, and able to multitask in a fast-paced environment.

Prior dispatching and ServiceTitan experience are required.

Responsibilities

· Dispatch technicians based on urgency, location, and availability

· Answer incoming calls and provide professional customer service

· Schedule and prioritize service calls, including emergencies

· Communicate schedule changes and job information with technicians

· Maintain accurate customer, job, and dispatch information in ServiceTitan

· Assist with daily scheduling and dispatch adjustments

Qualifications

· Minimum 1 year of dispatching experience required

· ServiceTitan experience required

· Customer service experience

· Strong communication and organizational skills

· Ability to multitask and remain calm under pressure

· Availability to work days, nights, and weekends

· Plumbing or home-service industry experience preferred

Benefits

· Paid time off

· Health, dental, and vision insurance

· Life insurance

· Retirement plan with employer match

If you have dispatching and ServiceTitan experience and are looking to join a busy, growing service company, we encourage you to apply. Please submit your resume for consideration.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

  • Dental insurance
  • Health insurance
  • Life insurance
  • Retirement plan
  • Vision insurance

Experience:

  • Dispatching: 1 year (Required)
  • Service Titan: 1 year (Required)

Work Location: In person

Benefits:

Vacation & Paid Time Off, Job Training

Salary : $20 - $22

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