What are the responsibilities and job description for the Safety & Security Officer position at Home of the Innocents?
We are looking for an experienced, dedicated and vigilant Safety and Security Officer to join our team. The ideal candidate will be responsible for maintaining a safe and secure environment for all residents, employees, visitors, and property. This position requires excellent observation skills, attention to detail, and the ability to respond to emergencies effectively.
A Day in the Life
As a Safety and Security Officer, you will actively patrol all buildings and grounds to ensure a safe, comfortable, healing environment for patients, visitors, and employees. You will detect and prevent any suspicious activity, observe and report incidents, and provide customer service in a friendly and professional manner. You will respond to emergencies, calls for services, and conduct your behavior and performance in a professional manner.
How This Position Contributes to Our Mission
- Carry out safety and security procedures, site-specific policies and when appropriate, emergency response activities.
- Provide exceptional customer service by greeting guests and team members and following security protocols to expedite their admittance to the facilities.
- May also include patient escort, patient watch, provide safety escort, assist and/or transport deceased individuals.
- Observe and remain vigilant for signs of crime, disorder, hazard, and unusual activity.
- Conduct regular and random patrols on foot or via a vehicle to check all properties and perimeters for unsafe conditions, blocked entryways, security violations, mechanical problems, and unauthorized individuals.
- Sound alarms or calls for SCM incidents, police, fire department, or EMS in case of fires, medical emergencies, criminal activities, or presence of unauthorized persons.
- Respond to incidents and critical situations of fire, medical emergency, bomb threat, flooding, water discharge, elevator emergency, hazardous materials, or inclement weather with calm, problem solving urgency and manner.
- Orally and physically de-escalate individuals and situations, as needed.
Skills and Qualifications
- A valid driver’s license, insurance, and an acceptable driving record
- High school diploma or GED
- Must be at least 18 years of age
- Excellent verbal and written communication skills
- Able to multitask and prioritize during high-volume times
- Security experience is required
- Must be able to lift to 20 pounds and stand and walk for long periods of time
What You’ll Receive as a Valued Member of Home of the Innocents
- A trauma-informed environment
- Comprehensive benefits package
- Generous leave time
- 401(k) with employer match
- Training and certification opportunities
Who We Are
Home of the Innocents is one of Louisville’s longest-serving non-profit organizations, approaching 150 years of service to children and families. Our mission is simple and clear: to enrich lives with hope, health, and happiness.
We are a trauma-informed organization, prioritizing safety, recovery, and strong relationships in everything we do. Our leadership is committed to building a workforce grounded in compassion, excellence, empowerment, and wellness.
We are an organization growing to meet the needs of children and young adults in our community—expanding our programs and investing in our campus, including the addition of a new wing at the Kosair for Kids Complex Care Center that will double our capacity to serve medically complex individuals.
Our Impact
- 3,976 children and families served in 2025
- 22-acre campus located near downtown Louisville
- Second largest Residential Treatment Program in Kentucky
- Only dedicated emergency shelter for children in the city
- 10 programs supporting children and families across a range of needs, including:
- Therapeutic and residential treatment for youth with complex behavioral and emotional needs
- Emergency shelter for children in crisis
- Foster care and adoption support
- Community-based behavioral health services
- Kosair for Kids Complex Care Center (KCC): Kentucky’s only pediatric skilled nursing facility providing residential and respite care for children and young adults with complex medical needs.
If you're passionate about making a difference for children, families, and our community, we invite you to apply!