What are the responsibilities and job description for the Quality and Systems Specialsit position at Home of Guiding Hands?
Description
Quality and Systems Specialist
Job Description
Location/Department:
Reports to: Director of Quality Assurance
Pay Range
Schedule: Full-time
FLSA Status/CBA: Full-Time, Non-Union, Exempt
Benefits Eligibility
Job Summary
The Quality and Systems Specialist supports the Director of Quality Assurance in ensuring consistent implementation of quality, compliance, and operational excellence across all Residential programs. This position is responsible for monitoring program-level quality indicators, conducting audits, tracking corrective actions, and promoting continuous improvement through data-driven analysis and standardized systems. The specialist plays a key role in supporting survey readiness, ensuring consistent use of operational platforms (Therap, QuickMAR, Relias, etc.), and developing tools and training that promote efficiency, compliance, and quality care. This role bridges quality assurance and operations, working collaboratively with program leadership, Human Resources, and staff to standardize processes, improve system integration, and sustain a culture of accountability and continuous learning.
Tasks, Duties, And Responsibilities
Quality Assurance & Compliance Support
Innovation – We encourage creativity and innovation because we believe that by striving for more efficient and effective ways of doing things, we can achieve exceptional results. Our drive for success is shared by all. Our organization focuses on solutions and refuses to maintain the status quo. We challenge our team to be ahead of industry trends as we strive to lead and not follow.
Collaboration – We believe that working together collaboratively is the foundation of a culture that values teamwork, communication, and cooperation. This belief is central to every part of our business, both internally and externally, and strengthens our community.
Accountability – We take responsibility for our actions and for delivering on our commitments. We believe that by being transparent and accountable, we build trust and maintain the respect of our stakeholders.
Respect – We treat everyone with respect and dignity. We value inclusivity and believe that by upholding a culture of respect, we can foster a positive and supportive work environment. We treat others as we would want to be treated.
Empathy – We value empathy and understanding in all our interactions. We seek to understand the perspectives and needs of our colleagues, clients, and stakeholders to meet them with kindness and compassion.
Qualifications
Knowledge, Skills, and Education
Education & Experience (Required)
This job operates in an office environment. The employee is frequently required to stand, walk, and sit. The employee may frequently move to interact with fellow employees and/or clients. Additionally, the individual may be required to lift objects weighing up to 20 pounds.
Equal Opportunity Employer Statement
Home of Guiding Hands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, sexual orientation, or gender identity/expression), age, marital status, status as a protected veteran, among other things, or status as a qualified individual with disability.
About HGH
Home of Guiding Hands is a non-profit organization that was established in 1967 by a small group of dedicated and ambitious community members. The Mission of HGH is "to improve the lives of those we serve". We support children and adults in San Diego and Imperial Counties with intellectual and developmental disabilities, such as Down syndrome, epilepsy, autism, and cerebral palsy. We provide a full continuum of care including residential care in specialized group homes, independent living support, respite care, and adult foster home services. Additionally, we provide early childhood assessments and services, tailored day support, Life Planning workshops, county-wide transportation services, and on-site activities at our resource center.
Quality and Systems Specialist
Job Description
Location/Department:
Reports to: Director of Quality Assurance
Pay Range
Schedule: Full-time
FLSA Status/CBA: Full-Time, Non-Union, Exempt
Benefits Eligibility
Job Summary
The Quality and Systems Specialist supports the Director of Quality Assurance in ensuring consistent implementation of quality, compliance, and operational excellence across all Residential programs. This position is responsible for monitoring program-level quality indicators, conducting audits, tracking corrective actions, and promoting continuous improvement through data-driven analysis and standardized systems. The specialist plays a key role in supporting survey readiness, ensuring consistent use of operational platforms (Therap, QuickMAR, Relias, etc.), and developing tools and training that promote efficiency, compliance, and quality care. This role bridges quality assurance and operations, working collaboratively with program leadership, Human Resources, and staff to standardize processes, improve system integration, and sustain a culture of accountability and continuous learning.
Tasks, Duties, And Responsibilities
Quality Assurance & Compliance Support
- Monitor trends in adherence to quality indicators and program standards
- to all quality indicators and program-level metrics; proactively identify and resolve gaps.
- Partner with leadership to ensure quality indicators and program standards are communicated and understood by all staff.
- Conduct regular audits of items such as documentation, medication administration, environmental safety, etc.
- Track and follow up on corrective action plans resulting from licensing, internal, SDRC, or DDS audits.
- Support homes in maintaining licensing survey readiness at all times.
- Ensure consistent use of all documentation and operational systems across Residential (Therap, QuickMAR, incident reporting, Relias, etc.).
- Collaborate with leadership to standardize key operational processes , including on-call process, hiring/onboarding, census tracking, supplemental staffing, referrals, etc.
- Develop, update, and streamline procedural checklists, tools, and templates for staff to improve compliance and efficiency.
- Work closely with both Directors and HR to align operational processes, program expectations, and standards across all homes.
- Develop and standardize program-specific onboarding for new Residential staff.
- Conduct periodic competency assessments to ensure consistent skill application, including resident care, documentation, medication administration, etc.
- Oversee system-level tracking of all required training and certifications; audit completion trends and collaborate with supervisors to ensure refresher sessions are scheduled and completed.
- Track key metrics: quality indicators, training, documentation, occupancy, referrals, staffing, etc.
- Prepare summary reports highlighting trends, gaps, and progress toward programmatic goals.
- Identify systemic issues and recommend process improvements; pilot small-scale initiatives to drive continuous quality enhancement.
Innovation – We encourage creativity and innovation because we believe that by striving for more efficient and effective ways of doing things, we can achieve exceptional results. Our drive for success is shared by all. Our organization focuses on solutions and refuses to maintain the status quo. We challenge our team to be ahead of industry trends as we strive to lead and not follow.
Collaboration – We believe that working together collaboratively is the foundation of a culture that values teamwork, communication, and cooperation. This belief is central to every part of our business, both internally and externally, and strengthens our community.
Accountability – We take responsibility for our actions and for delivering on our commitments. We believe that by being transparent and accountable, we build trust and maintain the respect of our stakeholders.
Respect – We treat everyone with respect and dignity. We value inclusivity and believe that by upholding a culture of respect, we can foster a positive and supportive work environment. We treat others as we would want to be treated.
Empathy – We value empathy and understanding in all our interactions. We seek to understand the perspectives and needs of our colleagues, clients, and stakeholders to meet them with kindness and compassion.
Qualifications
Knowledge, Skills, and Education
Education & Experience (Required)
- Bachelor’s degree in Public Administration, Business, Human Services, Data Analytics, or a related field.
- Minimum of three (3) years of experience in quality assurance, compliance, or operational systems support, preferably within the intellectual/developmental disabilities (IDD) or human services sector.
- Demonstrated experience conducting audits, monitoring compliance, or implementing corrective action plans.
- Proficiency with documentation and data systems such as Therap, QuickMAR, and Relias.
- Experience in residential or licensed care settings serving individuals with developmental disabilities.
- Familiarity with Title 17, Title 22, and DDS or SDRC licensing standards.
- Strong understanding of data tracking and reporting for quality improvement.
- Training or certification in Quality Management, Compliance, or Process Improvement (e.g., Lean Six Sigma).
- Strong analytical skills with the ability to identify trends, gaps, and opportunities for process improvement.
- Excellent organizational and time management abilities; able to handle multiple projects simultaneously.
- Effective communicator with the ability to translate data and standards into clear, actionable guidance for staff.
- High attention to detail with strong follow-up and documentation skills.
- Skilled in developing procedures, tools, and checklists that enhance consistency and compliance.
- Collaborative mindset with the ability to work effectively across departments and at all organizational levels.
- Commitment to person-centered services, continuous learning, and a culture of accountability and excellence.
This job operates in an office environment. The employee is frequently required to stand, walk, and sit. The employee may frequently move to interact with fellow employees and/or clients. Additionally, the individual may be required to lift objects weighing up to 20 pounds.
Equal Opportunity Employer Statement
Home of Guiding Hands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, sexual orientation, or gender identity/expression), age, marital status, status as a protected veteran, among other things, or status as a qualified individual with disability.
About HGH
Home of Guiding Hands is a non-profit organization that was established in 1967 by a small group of dedicated and ambitious community members. The Mission of HGH is "to improve the lives of those we serve". We support children and adults in San Diego and Imperial Counties with intellectual and developmental disabilities, such as Down syndrome, epilepsy, autism, and cerebral palsy. We provide a full continuum of care including residential care in specialized group homes, independent living support, respite care, and adult foster home services. Additionally, we provide early childhood assessments and services, tailored day support, Life Planning workshops, county-wide transportation services, and on-site activities at our resource center.
