Service Coordinator

Service Coordinator

Lincoln Pay: $50,000.00 - $55,000.00 per year

Job description:

Scheduling Coordinator

Objective:

The Scheduling Coordinator is responsible for organizing and managing schedules for Care Professionals and Clients. You will have the important role of filling daily open shifts by matching the right Care Professional to a client’s needs and personality in a fast-paced environment.

Primary Responsibilities:

• Answer incoming calls in a friendly, professional, and knowledgeable manner.
• Create and maintain client and Care Pro schedules with an emphasis on creating high-quality matches and the development of extraordinary relationships.
• Monitor, mediate, and log all client and Care Pro activity utilizing the software system.
• Follow up with all client and Care Pro issues to ensure their problems are resolved.
• Enter and maintain accurate client and Care Pro records in the software system.
• Increase client loyalty to Home Instead by utilizing the consultative sales process to better meet our current client needs.
• Follow up and communicate Care Pro and client issues to ensure problems are resolved.
• Design, test, and implement a responsive contingency plan that ensures 100% maintenance of Service Hours.
• Recognize and capture opportunities to increase service hours to enhance and/or increase quality care.
• Field new client inquiries over the phone in a knowledgeable manner, enter the information into the software system, and work with the team to communicate and prepare for the Care Consultation.
• Demonstrate open and effective communication with the franchise owner, colleagues, Care Pros, clients, and family members.
• Adhere to all company policies, procedures, and business ethics codes and ensure that they are communicated and implemented within the team.

Education/Experience Requirements:

College degree preferred.

Scheduling or staffing experience preferred.

Must possess a valid driver’s license.

Must provide valid auto insurance.

Knowledge, Skills, and Abilities:

• Must demonstrate excellent oral and written communication skills and the ability to listen effectively with good phone skills
• Must have the ability to work independently, maintain the confidentiality of the information, and meet deadlines
• Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
• Must have the ability to organize and prioritize daily, quarterly, monthly, and yearly work
• Must present a professional appearance and demeanor
• Must have computer skills and be proficient in MS OFFICE, Word, and Excel
• Must be willing to work on a rotating schedule including one day on weekends
• Participate in weekly rotation as an emergency backup to ON CALL after-hours
• Must have the ability to perform duties in a professional office setting
• Must demonstrate knowledge of the senior care industry

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Bereavement leave
• Cell phone reimbursement
• Free fitness classes
• Opportunities for advancement
• Paid jury duty
• Paid orientation
• Paid time off
• Paid training
• Parental leave
• Referral program
• Retirement plan
• Wellness program

License/Certification:

• Driver's License (Required)
• Car Insurance (Required)

Work Location: In person