What are the responsibilities and job description for the Scheduling Coordinator for Non-Medical Home Care Company position at Home Instead?
Our Scheduler is responsible for scheduling great matches between Care Pros and clients to ensure client needs are being met. This role is ideal for someone with administrative assistant experience, customer service background, or call center experience and is comfortable working with computers, solving problems, and talking on the phone. Plover, WI 1840 Post Road Suite 7
Core Value:
At Home Instead we only have one core value, Love (v) or Love the verb, demonstrated by our eight key attributes: Patience, Kindness, Humility, Selflessness, Respectfulness, Forgiveness, Honesty, and Commitment.
Core Purpose: To Teach Others About Love (v)
Responsibilities:
- Manage the creation and maintenance of client and Caregiver schedules with an emphasis on creating high quality matches
- Fast-paced, rapidly changing environment, multiple projects going simultaneously
- Negotiate availability and shift assignments with Caregivers
- Work with the Recruitment and Engagement Manager to address concerns regarding Caregiver assignments, availability, and hours worked
- Monitor service hours of Caregiver to limit overtime pay
- Utilize independent judgment to problem solve Caregiver, client, and staffing concerns
- Accurately log activity in the database
- Increase loyalty by consulting with clients to better meet their needs
- Identify opportunities to increase client service hours
- Participate in Caregiver, Admin and other meetings as needed
- All other duties as assigned
Minimum Qualifications:
- Strong computer skills with proficiency in software applications, such as Word and Excel
- Demonstrated ability to work independently and use sound judgment and discretion successfully
- Professional verbal and written communication skills with the ability to listen effectively
- Excellent organizational and time management skills
- Attention to detail and accuracy
- Ability to quickly establish rapport and build relationships
- Proven creativity and problem solving
- Established professionalism, integrity and fair-mindedness
- Ability to successfully navigate multiple priorities in a fast-paced environment
- Maintain regular attendance to execute job responsibilities
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Job Type: Full-time
Salary: Starting at $20/hour
Work Location: In person/Office - 1840 Post Road Ste 7 Plover, WI
Apply today or give us a call, we would love to hear from you!!
Home Instead is an Equal Opportunity Employer
#CORP
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.