What are the responsibilities and job description for the Scheduling and Service Coordinator position at Home Instead?
Join Home Instead as a Scheduling and Service Coordinator – A Career with Purpose and Growth!
Are you ready for a career that combines your dedication to helping others with real opportunities for professional growth? At Home Instead, we offer you more than a job; we offer a fulfilling career where your work truly makes a difference in people’s lives. You’ll be joining a supportive team focused on positively impacting our aging population, where each day brings meaningful rewards.
Why You'll Love Working with Us:
● Meaningful work and connections. You will be a part of a team that truly cares about their clients and caregivers
● Ongoing training, opportunities for career advancement, and support from experienced team members.
● Flexible scheduling that allows for a work life balance while still providing consistency and stability.
● Earn additional on-call income.
What does a Scheduling and Service Coordinator do?
As a Scheduling and Service Coordinator with Home Instead, you will play a vital role in coordinating client and caregiver schedules, focusing on compliance and client satisfaction. This role is perfect for someone with a strong service orientation, attention to detail, and a passion for enhancing the lives of our senior clients.
Key Responsibilities
● Build Client Relationships by talking with potential clients to assess their needs, establish a service plan, and provide ongoing support.
● Schedule and oversee quality matches between clients and caregivers, ensuring satisfaction and safety.
● Maintain all documentation in compliance with state, federal, and franchise standards.
● Identify opportunities to enhance service hours and add value to the client experience.
● Work closely with recruitment and retention teams to support hiring and retention goals.
Requirements
● Experience in a service-focused role, with a dedication to "doing what’s right" for clients
● Strong organizational skills and comfort with technology
● Commitment to high standards of compliance and service quality
● Ability to travel locally as needed to meet clients and provide support
● Flexible availability for occasional after-hours or weekend duties
- Being a part of the On-Call rotation including some weekdays and weekends
Technical Proficiency (Preferred)
● Familiarity with systems like Outlook, WellSky (ClearCare), Salesforce, and Microsoft Office Suite
If you are ready to join a caring, impactful organization with a passion for improving the lives of seniors, we encourage you to apply!
Pay: $18.00 - $22.00 per hour
Work Location: In person
Benefits:
Job Training, Reduced or Flexible Hours, Vacation & Paid Time OffSalary : $18 - $22