What are the responsibilities and job description for the Recruitment, Engagement, and Training Coordinator position at Home Instead?
Recruitment, Engagement & Training Coordinator
Home Instead®
Position Overview
The Recruitment, Engagement, and Training Coordinator is responsible for the full lifecycle of Care Professionals from recruiting and hiring to onboarding, training, engagement, and retention. This role plays a key part in building a high-quality, compassionate care team while supporting scheduling, quality assurance, and compliance. The ideal candidate is organized, people-focused, and passionate about senior care.
Key Responsibilities
Recruitment & Hiring
Home Instead®
Position Overview
The Recruitment, Engagement, and Training Coordinator is responsible for the full lifecycle of Care Professionals from recruiting and hiring to onboarding, training, engagement, and retention. This role plays a key part in building a high-quality, compassionate care team while supporting scheduling, quality assurance, and compliance. The ideal candidate is organized, people-focused, and passionate about senior care.
Key Responsibilities
Recruitment & Hiring
- Develop and execute recruitment strategies (online and community-based)
- Respond to employment inquiries promptly and professionally
- Schedule and conduct interviews; complete background checks, references, drug screens, and MVRs
- Maintain accurate hiring and onboarding records (I-9, W-4, etc.)
- Ensure compliance with Home Instead standards and employment laws
- Coordinate Care Pro orientation and ongoing training/in-services
- Maintain a monthly training calendar
- Ensure training compliance with franchisor and state requirements
- Support Alzheimer’s and specialized care training benchmarks
- Conduct periodic offsite/community training sessions
- Implement engagement and recognition initiatives
- Lead quarterly Care Pro meetings and recognition events
- Address Care Pro and client concerns, escalating as appropriate
- Support a positive, supportive workplace culture
- Collaborate with care coordination and scheduler staff to support quality client-Care Pro matches
- Maintain accurate documentation in scheduling and Care Pro systems
- Assist with Care Pro introductions as needed
- Cover client care shifts as needed
- Monitor compliance with labor laws and internal policies
- Track recruitment, training, and engagement metrics
- Participate in weekly staff meetings and ongoing office collaboration
- College degree or equivalent work experience preferred
- Minimum 1 year of related business, HR, training, or healthcare experience
- Valid driver’s license required
- Knowledge of senior care or healthcare preferred
- Strong communication, organization, and problem-solving skills
- Ability to work independently, maintain confidentiality, and meet deadlines
- Proficient with Microsoft Word and Excel
- Flexible to work occasional evenings/weekends
- Ability to step in as a Care Professional if needed
- Recruit, hire, train, coach, and support Care Professionals
- Monitor performance and support positive outcomes
- Support staffing needs and retention efforts
- Mission-driven work supporting seniors and families
- Leadership role with growth potential
- Collaborative, values-based culture
- Opportunity to shape recruitment, training, and engagement programs