What are the responsibilities and job description for the Client Intake Coordinator position at Home Instead?
About the role:
At Home Instead of Federal Way, we believe every role should serve a purpose – And yours is to lead a high-performing sales team that delivers meaningful results for seniors in our community. As the Client Intake Coordinator, you’ll be responsible for driving inquiry growth, strengthening referral provider relationships, and working alongside a team of Business Development Advisors.
What we offer:
- Leadership opportunity with real impact in your community.
- A seat at the leadership table – reporting directly to the owner.
- Competitive salary performance-based bonus structure.
- Medical and dental benefits
- Paid time off and paid holidays
- Ongoing training and professional development
- Supportive, mission-driven culture
Your Key Responsibilities:
- Referral Relationship Management: Build and maintain strong relationships with key referral partners, including hospitals, physicians, and senior communities.
- Performance Management: Monitor performance metrics, provide regular feedback, and manage accountability for team results.
- Collaboration & Reporting: Work closely with the owner and department heads (scheduling, HR, client care) to align sales efforts with overall business strategy.
- Client Engagement: Support the BDA team in client consultations and relationship-building when needed.
- Tools & Technology: Ensure effective use of Salesforce to management pipeline activity and referral provider touchpoints.
What You Need to Succeed:
- Provider success in outside sales or business development (5 years)
- Experience in leading a home care sales & marketing team (2 years)
- Strong strategic thinking, planning, and organizational skills
- Excellent communication and interpersonal skills
- A passion for service and making a meaningful different in others’ lives
- Proficiency in Salesforce
- Valid driver’s license and reliable transportation for field work.
Why This Role Matters:
As the Client Intake Coordinator, you are the multiplier – Building a team that brings in the right clients, fuels company growth, and ensures seniors in our community get the care they deserve.
Ready to Grow a Team That Grows the Business?
If you’re a people-first leader with a knack for sales strategy, we want to hear from you. Join Home Instead and lead a team that changes lives every day.
Job Type: Full-time
Pay: $55,000.00 - $60,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Lead generation: 1 year (Required)
- Management: 1 year (Required)
- B2B sales: 1 year (Required)
Ability to Commute:
- Federal Way, WA 98003 (Required)
Work Location: In person
Benefits:
Job Training, Reduced or Flexible Hours, Vacation & Paid Time OffSalary : $55,000 - $60,000