Client Care Advisor

Client Care Advisor – Home Instead

Empowering Care. Ensuring Quality. Keeping Clients at Home.

Are you passionate about providing exceptional patient care and ensuring quality and compliance in a compassionate home care environment?
Home Instead is seeking a Client Care Advisor to join our dedicated team!

In this vital role, you’ll combine quality assurance with client care coordination, supporting, educating, and retaining clients to help them live safely and comfortably in their own homes. You’ll work closely with caregivers, families, and office staff to uphold the highest standards of care while promoting lasting client relationships.

Are you passionate about ensuring exceptional patient care and compliance in a compassionate home care environment?
Home Instead is seeking a detail-oriented and proactive Client Care Advisor to join our growing team!

In this vital role, you’ll oversee care plans, monitor care quality, and collaborate with client and caregivers to uphold the highest standards of service. If you have strong analytical skills, clinical insight, and a heart for helping others, we’d love to meet you.

What You’ll Do:

✅ Ensure documentation and care plans meet all compliance requirements
✅ Support quality improvement and staff training
✅ In Home Visits to enhance care, experience, and retention 
✅ Promote a culture of safety and excellence
 

• Oversee and maintain the quality, accuracy, and compliance of all client care documentation and service delivery

• Develop, review, and update care plans to reflect clients’ evolving needs

• Provide ongoing education and support to caregivers and families to improve understanding and care outcomes

• Monitor client satisfaction, engagement, and retention, ensuring issues are addressed quickly and compassionately

• Conduct quality assurance audits, identify trends, and report findings to leadership

• Support continuous improvement initiatives that enhance the client experience and caregiver performance

• Partner with the team to keep clients safely on service and at home

What We Offer:

✨ Competitive salary and full benefits package
✨ Supportive work culture
✨ Opportunities for growth and advancement

Position Summary

The Client Care Advisor is responsible for overseeing and maintaining the quality and compliance of all home care services. This role ensures that all patient care meets or exceeds standards and internal policies, and that documentation accurately reflects the care provided. The coordinator works closely with caregiver and administrative teams to drive continuous improvement in patient outcomes, staff performance, and operational excellence.

Key Responsibilities

• Conduct regular chart and documentation audits for accuracy, completeness, and regulatory compliance.

• Review assessments, care plans, visit notes, and discharge summaries for quality assurance.

• Monitor quality metrics, patient satisfaction, and incident trends; prepare and present QA/QI reports to leadership.

• Coordinate and participate in Quality Improvement (QI) activities to enhance care outcomes and service delivery.

• Provide feedback, education, and training to staff on documentation, compliance, and quality standards.

• Ensure care is accurate, provide activities, 

• Help monitor the care our clients receive in the home - support families with resources

• Support the development and implementation of policies and procedures to improve overall quality and compliance.

Qualifications

• Education: Registered Nurse (RN) or Licensed Practical Nurse (LPN) preferred; equivalent experience in healthcare quality assurance accepted.

• Experience: Minimum 2–3 years in home health, home care, hospice, or healthcare quality/compliance.

• Knowledge of: State and federal home care regulations, OASIS documentation, HIPAA, infection control, and accreditation standards (e.g., Joint Commission, CHAP).

• Skills:

  • Strong attention to detail and analytical ability.

  • Excellent written and verbal communication skills.

  • Proficiency in EMR systems (Homecare Homebase, AlayaCare, MatrixCare, or similar).

  • Ability to work independently and collaboratively across teams.

Benefits

• Competitive pay and performance incentives

• Health, dental, and vision insurance

• Continuing education and professional development opportunities

• Supportive and mission-driven team environment

Join a team that values compassion, integrity, and excellence in every home visit.
 

About Home Instead

At Home Instead, we believe that aging adults deserve dignity, compassion, and the ability to remain where they feel most comfortable — at home.
Join a team that values quality, connection, and care that comes from the heart.

Together, we make a difference — one client, one family, one home at a time.

Salary : $18 - $19