What are the responsibilities and job description for the Client Care Advisor position at Home Instead-Moline, IL?
Every day, families reach out to us in some of the most stressful moments of their lives. They need someone warm, knowledgeable, and trustworthy to guide them toward the right care for their loved one. That's you. At Home Instead, the Client Care Specialist is one of the most important roles we have — you are the face of our mission from the very first call.
The Role
As a Client Care Specialist, you'll conduct Care Consultations, develop personalized care plans, lead Care Pro introductions, and conduct quality assurance visits — all while serving as a steadfast advocate for clients and their families throughout their care journey.
What You'll Do
- Respond to incoming inquiries and conduct compassionate, consultative Care Consultations.
- Develop individualized care plans and convert consultations into active care starts.
- Lead Care Pro introductions and conduct ongoing quality assurance visits.
- Maintain consistent communication with clients and families throughout the care relationship.
- Document all touchpoints accurately in WellSky and update care plans as needs evolve.
What We're Looking For
- Experience in client services, healthcare, senior care, or social work.
- Natural relationship-builder with strong listening and communication skills.
- Consultative approach — you know how to guide and connect, not just pitch.
- Organized and detail-oriented with the ability to manage multiple clients at once.
- Valid driver's license and willingness to travel to client homes.
What We Offer
- Competitive salary based on experience.
- Company vehicle.
- Medical, Dental & Vision Insurance.
- 401K with company match after 30 days.
- PTO & Paid Holidays.
Salary : $45,000 - $55,000