Information Systems Technician

• Organizational Relationships
• Position Title:Information Systems Technician
• Work Unit:Administration (Information Technology)
• Employee:
• County:Dougherty
• Immediate Supervisor:IT Manager
  
  

B. Qualifications

Training and Experience:Training and experience leading to competencies needed to independently provide technical support to computer users in an assigned office area.

Competencies & Skills

• Technical:Electronics troubleshooting, analyzing information, equipment maintenance, reporting skills, and comprehensive knowledge of both personal computer (PC) and Local Wireless Area Networks (W/LAN).
• Administration:Server administration, hardware and software management, CCTV installation and configuration, management of virtual private networks, and network performance tuning.
• General:LAN knowledge, problem solving, strategic planning, multi-tasking, quality focus, coordination, technical understanding, and quick study with technical zeal.
• Soft Skills:Possession and application of skills in oral communication and decision making; highly developed competencies in customer service and interpersonal skills.
• Flexibility:Ability to install and provide support for PC and LAN hardware/software, and possession of a strong desire to learn and be flexible regarding new technology and methodology.
  
  

C. Equipment That Requires Safe and Effective Use

• Vehicle(Company Fleet or Personal Vehicle as needed).
  
  

D. Bloodborne Pathogen Category

• Category III:Employee performs assigned tasks which involve no exposure to blood or other potentially infectious material.
  
  

E. Mandatory Training Category

• Administration
  
  

F. Performance Improvements

Goal:To continually improve the delivery of service by improvement of consumer outcomes and satisfaction.

Expectation:All employees have a role in performance improvements and are expected to interact collaboratively with co-workers and other contacts to provide consistent, high-quality, consumer-focused services.

G. Age-Related and Special Needs of Population (Specific Competencies)

Work requires the knowledge and skills necessary to provide direct consumer services

appropriate ____________________ whose age ranges from _____________ to ________________.

(Disability of Consumer)

H. Assigned Duties

Duties Include, But Are Not Limited To

• Resolve all issues related to desktop management.
• Manage Active Directory, Electronic Medical Record (CareLogic), and the organization's agency-wide applications users.
• Perform information control reviews, including system development standards, operating procedures, system security, programming controls, communication controls, backup and disaster recovery, and system maintenance.
• Maintain and develop computerized audit software.
• Prepare and present written and oral reports and other technical information in a pertinent, concise, and accurate manner for distribution to management.
• Troubleshoot a variety of computer issues.
• Offer technical support on-site or via phone or email.
• Serve existing accounts by analyzing work orders, planning daily travel schedules, investigating complaints, and conducting tests.
• Establish service by studying system requirements, ordering and gathering components and parts, completing installation, and performing acceptance tests.
• Keep personal equipment operating by following operating instructions, troubleshooting breakdowns, maintaining supplies, performing preventive maintenance, and calling for repairs.
• Document service and installation actions by completing forms, reports, logs, and records.
• Provide training to staff on all resources necessary to complete day-to-day tasks.
• Perform miscellaneous job-related duties as assigned.
  
  

Day-to-Day Breakdown

The following list outlines your daily responsibilities, categorized by their time allocation:

• Hardware Deployment, Installation & Infrastructure (25%)
• Day-to-Day:Prepare, image, and install workstations for new and existing staff using standardized automated tools.
• Physical Setup:Mount and install monitors, security cameras (CCTV), and wireless Access Points (APs) at various locations.
• Network Support:Installs and supports LANs, WANs, network segmentations, Internet, and Intranet systems.
• Peripheral Management:Assures networking peripherals are properly licensed/registered and coordinates backups in accordance with the Disaster Recovery Plan.
• New Employee Orientation & Account Management (25%)
• Onboarding:Conducts trainings for new employees and provides users with credentials.
• Account Setup:Assist with user account creation (Active Directory) and set up accounts for our Electronic Medical Records (EMR) system (CareLogic).
• Compliance:Maintain user profiles by adding necessary professional certifications and licenses to ensure accurate billing compliance.
• Documentation:Create training manuals and procedure documents to assist users with common issues.
• On-Going Operational Support & Help Desk (20%)
• User Support:Manage the help desk queue, solving tickets with patience and kindness for staff members.
• Troubleshooting:Identify and resolve routine software, connectivity, and hardware issues.
• Communication:Responds to questions in a timely manner and provides clear, accurate information to provide end-users with sufficient knowledge to perform tasks efficiently.
• Problem Solving:Actively look for recurring technical issues and report them to senior staff for root-cause analysis.
• Network Development & Security (15%)
• Recommends standards, specifications, and methodologies for network operation.
• Recommends network solutions which enhance operational efficiency and meet the needs of the agency's mission and values.
• Performs information control reviews regarding system security and backup procedures.
• Business Operations & Department Management (15%)
• Discusses support requirements and submits appropriate recommendations.
• Meets financial requirements by submitting information for budgets and monitoring expenses.
• Assists in preparing long-range plans referencing the system development life cycle.
  
  

Operational Requirements

• Availability (On-Call):Mandatory on-call rotation to support 24/7 facilities.You are paid for all active on-call time.
• Travel:Frequent travel to clinic/residential locations. We maintain a fleet of company vehicles; however, if unavailable, you may be required to utilize your personal vehicle.Mileage will be reimbursed.
• Compliance:Strict adherence to HIPAA and federal patient privacy laws is required.
• Physical Ability:Ability to lift up to 50 lbs and climb ladders.
  
  

NOTE: All relevant information is subject to verification.

ASPIRE BHDD does not refuse services or employment to anyone based on race, color, national origin, gender, disability, age, or religious or political opinions or affiliations.

THIS POSITION IS COVERED UNDER THE GEORGIA MERIT SYSTEM OF PERSONNEL ADMINISTRATION AND MUST BE FILLED IN ACCORDANCE WITH THE RULES AND REGULATIONS OF THE STATE.