Team Development Specialist

Home Helpers Home Care

Reports to: Team Development Coordinator

Role Summary

The Team Development Specialist builds and maintains a high-performing caregiving team that delivers exceptional, compassionate in-home care. This role is responsible for recruiting, onboarding, training, and supporting caregivers so they feel confident, prepared, and connected to our mission. Through proactive communication, consistent follow-through, and a hands-on approach to development, the Team Development Specialist ensures our clients receive reliable, high-quality care that supports their safety, independence, and comfort.

Key Responsibilities

Recruitment & Onboarding

In this role, you will behave as a proactive talent champion by:

• Actively posting job openings, screening applications, and adjusting recruitment strategies as needed.
• Managing sponsored job postings and staying within an approved budget.
• Scheduling and conducting behavior-based interviews and making final hiring decisions.
• Leading new-hire orientation with enthusiasm, clarity, and consistency.
• Staying closely connected with new hires throughout their onboarding, ensuring they complete all tasks while helping them feel supported and prepared.
• Communicating staffing needs clearly and regularly with the scheduler and office team.
• Anticipating future staffing demands and ensuring coverage for all client needs.

Training & Development

You will model a growth-minded coaching approach by:

• Training caregivers on new procedures and client-care expectations.
• Tracking required training and ensuring all caregivers remain current.
• Maintaining systems that ensure ongoing, timely, and effective caregiver development.

Performance Management

You will lead with supportive accountability by:

• Identifying skill gaps and coordinating additional training.
• Addressing performance issues promptly and professionally.
• Coaching caregivers to help them improve, grow, and meet quality standards.

Compliance & Quality Assurance

You will show meticulous attention to detail by:

• Ensuring all caregivers follow regulatory and company standards.
• Implementing quality-assurance processes that elevate client care.
• Maintaining accurate, organized employment and training records.
• Ensuring all documentation meets legal and regulatory requirements.

Success Looks Like…

You will know you are successful when:

• Staffing levels consistently meet client needs, allowing for smooth scheduling and reliable service.
• New caregivers confidently handle assignments within 30 days and deliver high-quality care.
• Caregivers feel supported, receive clear feedback, and stay engaged, leading to stronger retention.
• The team communicates openly and collaborates well, strengthening morale and reliability.
• All compliance standards are met or exceeded, protecting our license and upholding our reputation.
• Office communication is timely and clear, contributing to efficient operations and high client satisfaction.
• Employee records are accurate and accessible, supporting compliance and informed decision-making.

Requirements & Expectations

Core Competencies

• Supportive Accountability: Able to set expectations, give constructive feedback, and motivate caregivers in a respectful, encouraging manner.
• Organizational Excellence: Manages multiple processes—recruitment, onboarding, training, and recordkeeping—with accuracy and efficiency.
• Leadership: Demonstrates confidence, clarity, and emotional intelligence in guiding the caregiving team.

Essential Requirements

• Active CNA license
• Proficiency with computers and administrative systems
• Excellent phone and communication skills
• Strong interpersonal abilities and relationship-building skills
• Ability to work both independently and collaboratively
• Commitment to caregiver development and support

Culture Fit

We’re looking for someone who embodies Home Helpers’ core values:

• Professionalism
• Teamwork & Collaboration
• Clear, Honest Communication
• Simplicity & Efficiency
• Positivity & Solution-Focused Thinking

Availability

• Ability to work varying shifts; availability between 7am and 10pm as needed, with most shifts leaning toward later mornings and evenings.
• Participation in the standby rotation to help cover open shifts.

Home Helpers® Home Care is a in-home care service that provides top quality in-home care. Our Cared-4℠ program is a holistic approach to meet the four primary areas of need, helping your loved one stay safe and independent at home.
Our team of Caregivers will work with you to fully understand your loved one’s needs and make the best decisions for their quality of life and peace of mind. We are one of the nation’s leading providers of senior care and deliver comprehensive services for clients dealing with a wide variety of conditions and struggles.

Pay: $16.00 - $18.00 / hour

Pay:

• Bonus pay
• Other

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• 401(k) matching
• Referral program
• Paid training
• Mileage reimbursement
• Other

Job Type: fulltime

Schedule:

• 8 hour shift
• 10 hour shift
• Weekend availability
• Monday to Friday
• On call
• Holidays
• Day shift
• Night shift
• Overtime
• Other

Education: No education required

Work location: On-site