Director of Client Services & Growth

The Director of Client Services & Growth is responsible for driving new client acquisition, developing referral relationships, overseeing the intake and onboarding process, and ensuring high levels of client satisfaction and retention.

This role serves as a primary point of contact for prospective clients and referral partners while working closely with internal scheduling and recruiting teams to ensure successful care implementation.

The ideal candidate is highly organized, professional, sales-oriented, compassionate, and comfortable building relationships both in the community and over the phone.

• Respond to all inbound client inquiries in a timely and professional manner
• Conduct consultations with prospective clients and families
• Assess care needs and recommend appropriate service plans
• Convert leads into active clients
• Maintain consistent follow-up with prospective clients and referral sources
• Track lead activity, conversions, and referral performance

• Develop and maintain relationships with hospitals, rehab facilities, assisted living communities, physicians, social workers, elder law attorneys, and community organizations
• Represent the agency at networking events, health fairs, and community functions
• Identify opportunities to increase local brand awareness and referral activity
• Assist with social media, reputation management, and marketing initiatives
• Help maintain and strengthen the agency’s reputation within the community

• Oversee onboarding and transition of new clients into service
• Coordinate closely with scheduling and caregiver teams to ensure successful care starts
• Conduct client satisfaction follow-up calls and quality assurance check-ins
• Resolve client concerns promptly and professionally
• Identify opportunities to increase service hours and improve client retention

• Collaborate with scheduling, recruiting, and operations teams
• Assist with process improvement and workflow efficiency
• Maintain accurate documentation and CRM/client records
• Participate in leadership meetings and strategic planning

• Experience in sales, healthcare marketing, home care, customer service, staffing, or relationship management preferred
• Strong communication and interpersonal skills
• Comfortable networking and building professional relationships
• Organized and detail-oriented with strong follow-through
• Ability to manage multiple priorities in a fast-paced environment
• Professional appearance and demeanor
• Valid driver’s license and reliable transportation

• Home care or healthcare industry experience
• Private-pay sales experience
• Community outreach or business development background
• Experience working with seniors and families
• CRM or healthcare software experience