What are the responsibilities and job description for the Intake Coordinator – NYIA Support position at Home Healthcare Agency?
Duties and Responsibilities include but are not limited to:
- Provide exceptional, patient-centered service with professionalism, empathy, and cultural sensitivity.
- Serve as the primary point of contact for patients requiring NYIA (New York Independent Assessor) evaluations for home care services.
- Educate and guide patients and caregivers through the NYIA assessment process, including required documentation and appointment expectations.
- Schedule, confirm, and prepare patients for NYIA assessments (both virtual and in-person), ensuring all prerequisites are completed and follow up with appeals when needed.
- Proactively follow up with patients to ensure readiness for assessment, including technology checks for virtual visits when applicable.
- Assist patients with ePACES transactions, including code removal and updates, to ensure eligibility alignment and prevent delays in NYIA assessments and MLTC enrollment.
- Coordinate with Medicaid, MLTC plans, and relevant entities to resolve eligibility or restriction code issues in a timely manner.
- Assist patients with Managed Long-Term Care (MLTC) enrollment following NYIA eligibility determinations.
- Communicate effectively with NYIA, MLTC plans, healthcare providers, and internal teams to coordinate care and ensure timely case progression.
- Manage high-volume inbound and outbound calls, emails, and messages with patients, caregivers, and insurance representatives.
- Verify insurance eligibility and benefits (Medicare, Medicaid, MLTC) via portals and direct communication.
- Track and monitor NYIA assessment status, MLTC enrollment progress, and related referrals through completion.
- Accurately enter, update, and maintain patient records, case notes, and documentation in internal systems.
- Identify and escalate barriers (e.g., eligibility issues, missing documentation, code restrictions) that may delay assessment or service initiation.
- Build and maintain strong relationships with community partners and referral sources.
- Ensure strict compliance with HIPAA, Medicaid regulations, and agency policies at all times.
Qualifications and Requirements
- Fluent in English and Mandarin (Required); Cantonese (Preferred).
- Strong understanding of NYIA assessment process, MLTC enrollment, Medicaid eligibility, and ePACES functions preferred.
- Experience handling Medicaid restriction/code removal processes strongly preferred.
- Excellent communication, customer service, and interpersonal skills with a patient-focused approach.
- Highly organized, detail-oriented, and able to manage multiple cases and priorities simultaneously.
- Comfortable handling high call volumes and time-sensitive follow-ups.
- Proficient in Microsoft Office and Adobe Acrobat/PDF editing.
- Experience with ePACES, Maximus/NYIA systems, or MLTC workflows preferred.
- Familiarity with HHA Exchange or similar healthcare systems preferred.
- Ability to quickly learn new systems and adapt to evolving processes.
- Minimum 1 year experience in intake coordination, healthcare coordination, or customer service role preferred.
- High school diploma or higher required.
Language Requirements
- English (Required)
- Mandarin (Required)
- Cantonese (Preferred)
Pay: $19.00 - $23.50 per hour
Benefits:
- 401(k)
- Gym membership
- Health insurance
- Paid sick time
- Paid time off
Work Location: In person
Salary : $19 - $24