What are the responsibilities and job description for the Client Care Coordinator / HR Specialist – Home Care Agency position at Home Health Care?
Overview
Home Care Agency is seeking a highly organized and professional Client Care Coordinator / HR Specialist to support daily operations, client services, human resources functions, and insurance-related communications. This role requires strong interpersonal skills, excellent computer proficiency, and the ability to communicate effectively with clients, employees, and insurance representatives.
The ideal candidate will demonstrate exceptional organizational skills, proficiency with HRIS systems, and strong written and verbal communication abilities to support our workforce and enhance client satisfaction. This position offers an opportunity to contribute to a dynamic, growing team dedicated to delivering exceptional home care services through efficient operations and strategic human resources initiatives.
Duties & ResponsibilitiesClient & Care Coordination
- Coordinate client services, scheduling, and caregiver assignments
- Communicate effectively with clients, families, and caregivers regarding care plans and services
- Assist with client intake, documentation, and ongoing follow-ups
- Conduct occasional client visits as needed to support care coordination and quality assurance
Insurance & Authorization Support
- Communicate with insurance companies regarding client services and coverage
- Assist with insurance verification, authorizations, and follow-ups
- Coordinate and submit documentation requests related to insurance coverage
- Act as a liaison between the agency, clients, and insurance providers
Human Resources & Administrative Support
- Assist with employee onboarding, orientation, and required documentation
- Maintain personnel files and compliance records in accordance with regulatory standards
- Communicate schedules, policies, procedures, and updates to employees
- Support payroll coordination, timekeeping, and attendance tracking
- Coordinate training and development programs and support succession planning efforts
- Assist with HR recruiting and sourcing activities, including social media and talent outreach
- Manage employment-related contracts and ensure compliance with applicable labor and legal standards
Office & Operations Support
- Maintain accurate electronic records, reports, and documentation
- Utilize scheduling systems, EMR platforms, HRIS, and office software efficiently
- Answer phone calls and emails professionally and promptly
- Support daily office operations and administrative needs
Marketing & Outreach (Plus)
- Assist with referral follow-ups and community outreach initiatives
- Support marketing, networking, and relationship-building efforts with referral sources
Required Qualifications
- Fluent bilingual: English & Spanish (spoken and written)
- Excellent computer skills (Microsoft Office, email, scheduling, EMR, and HRIS systems)
- Professional, confident, and customer-focused demeanor
- Strong organizational, communication, and multitasking skills
- Valid driver’s license and reliable vehicle
- Willingness to travel to client locations as needed
Preferred Qualifications
- Experience in home care, healthcare administration, HR, or insurance coordination
- Familiarity with insurance authorizations and payer communications
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Pay: $18.00 - $23.00 per hour
Expected hours: 40 per week
Work Location: In person
Salary : $18 - $23