Virtual Sales Supervisor - Atlanta

Position Purpose :

The Virtual Sales Supervisor will lead a team of virtual sales associates who are focused on selling, managing, and growing relationships with The Home Depot's professional customers. The supervisor will be responsible for onboarding, training, coaching to sales quotas, managing schedules, and day-to-day sales team operations. They will also provide guidance, mentorship, and help build their team to support Home Depot's Pro Growth strategy. Candidates will be located in a designated market and must be able to work remotely (technology) and led teams in a virtual setting.

Key Responsibilities :

30% - Customer Focus - Drives excellent customer service through daily associate engagement, coaching associates on customer service behaviors and effective and timely communication; Provides solutions and guidance to direct reports for resolution; serves as point of escalation for transactions and takes partnership to ensure timely follow up and customer satisfaction; Monitors associates customer interactions and provides in the moment coaching and guidance on behaviors.

40% - Leadership - Supports the building and development of an effective and high-performing team through training, coaching, and development of associates; Provides hands on coaching in order to improve and maintain team performance and is responsible for performance management process (evaluations, mentoring, corrective action) for direct reports; Leads and directs in a manner that fosters celebrating, inspiring, and driving engagement.

30% - Operations - Coaches associates on team metrics and reporting. Troubleshoots operational problems; partners with Manager to identify operational improvements; Directly organizes and supervises day-to day-team operations and activities to achieve key performance goals including portfolio metrics, maximizing sales and gross profit, monitoring team productivity and service levels for quality.

Direct Manager / Direct Reports :

This Position typically reports to the Manager

This Position has 12 Direct Reports

Travel Requirements :

• Typically requires overnight travel 5% to 20% of the time.

Physical Requirements :

Working Conditions :

Minimum Qualifications :

Must be 18 years of age or older

Must be legally permitted to work in the United States

Preferred Qualifications :

Working knowledge of Microsoft Office Suite

Working knowledge of presentation software (e.g., Microsoft PowerPoint)

Demonstrated ability to collaborate and work effectively with cross-functional teams

Ability to draw accurate conclusions from financial documentation

Demonstrated project management skills

Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers

Excellent written and verbal communication skills

Degree or certification in related field

Experience with sales techniques such as consultative selling

Proficiency in MS Excel and Salesforce, or similar CRM

Proven ability to meet or exceed sales goals

Proven ability to motivate and manage staff

Minimum Education :

Preferred Education :

Minimum Years of Work Experience :

Preferred Years of Work Experience :

Minimum Leadership Experience :

Preferred Leadership Experience :

Certifications :

Competencies : Action Oriented

Collaborates

Drives Engagement

Communicates Effectively

Customer Focus

Drives Results

Manages Conflict

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. - $0.00 - $0.00