What are the responsibilities and job description for the Manager, MET Ops Process position at HOME DEPOT U.S.A., INC.?
Position Purpose :
Develops, implements, and manages performance measures to drive efficiency and effectiveness across the Merchandising Execution Team (MET). This includes collaboration with field teams and internal business partners to design change proposals to support internal cost improvements, productivity, and continuous improvements.
Key Responsibilities :
25% Develop and implement performance measures for MET service, including Realistic Expectations (REs) and engineered standards by work type and feedback tools to support labor planning and reporting. This work requires quantitative and qualitative analysis of data, processes, and people (i.e. labor studies, new technologies, etc.
25% Drive continuous process improvement and lead Lean Six Sigma projects within MET to deliver Productivity in collaboration with MET field, internal business partners, and suppliers.
15% Develop and manage functional responsibilities of internal resources and 3rd party engineering service providers.
10% Identify and implement best practices based on Merchandising Services industry knowledge. Develop and deliver training (to MET Field Team, internal business partners, suppliers), tailored to the needs of the specific audience.
15% Work collaboratively with field teams, internal business partners, and suppliers to drive cost and / or productivity improvements and use productivity gains to justify new MET services.
10% Develop, coach, and train direct reports to deliver results consistent with strategy and best in class operations support.
Direct Manager / Direct Reports :
Typically reports to Director, Labor
Number of direct reports - 1
Travel Requirements :
Typically requires overnight travel 20% to 50% of the time.
Physical Requirements :
Frequent periods are spent standing or sitting in the same location with some opportunity to move about; occasionally there may be a need to stoop or lift light objects (typically less than 8 pounds).
Working Conditions :
Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.
Minimum Qualifications :
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Preferred Qualifications :
Bachelor's Degree in engineering, operations, or economics
LEAN Six Sigma certification or familiarity with other process improvement methodologies
Experience with merchandising services organizations (MSO) and / or store operations
Executive presentation experience (e.g., development of presentations and delivery)
Experience effectively managing direct reports
Experience working on projects involving quantitative and qualitative analysis, interpreting data, and formulating recommendations (including fundamental finance metrics to support recommendations)
Minimum Education :
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Minimum Years of Work Experience :
Competencies :
Process Management for Productivity and Continuous Improvement - Understands how to organize people and activities, understands how to separate and combine tasks into efficient work flow, knows what to measure and how to measure it, can simplify complex processes, and can identify opportunities for synergy and integration.
Total Work Systems - Experience in Continuous Improvement Program development and execution (e.g., Lean Six Sigma) to deliver the highest productivity to meet the needs and requirements of internal and external customers.
Solid track record of leadership and management skills. High degree of problem solving and decision making ability, directing (and following up) on the work of others.
Proven ability to manage positive business partnerships and perform in complex cross-functional environment. Establishes and maintains two-way dialog with others on work and results.
Demonstrated ability to present complex terminology to diverse audiences at various levels (including executive leaders).
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