What are the responsibilities and job description for the Operations Manager- Imperial position at Home Depot / THD?
Temco Logistics, a proud subsidiary of The Home Depot, is seeking a detail-oriented and proactive Operations Manager to support our delivery and customer service teams. This role plays a key part in ensuring smooth daily operations, accurate scheduling, and high service standards. If you are organized, a strong communicator, and thrive in a fast‑paced environment, we’d love to hear from you.
Must-Have Skills
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Transportation operations experience
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Routing and dispatching experience
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Warehouse management experience
What You’ll Do
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Monitor daily delivery operations and resolve service exceptions
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Support drivers and customer service teams with real-time troubleshooting
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Train and onboard new team members
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Build, manage, and adjust office and driver schedules
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Order and maintain office supplies
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Prepare delivery manifests and ensure dispatch readiness
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Collaborate with routing and driver managers to optimize performance
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Review payroll and resolve discrepancies
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Process reschedules, cancellations, and customer service exceptions
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Oversee inbound and outbound logistics at 3PL locations
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Track recycling and waste levels and recommend operational improvements
Daily & Weekly Responsibilities
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Track delivery exceptions and ensure timely resolution
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Monitor compliance with check-ins, paperwork, and routing standards
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Review next-day delivery plans and adjust schedules as needed
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Submit nightly operations recap reports
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Attend weekly planning and operations meetings
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Conduct inventory checks and order supplies
Success Metrics
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On-time and complete delivery performance
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Driver satisfaction and engagement scores
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Employee retention and safety compliance
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Labor hours and productivity versus goals
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Fleet damage and repair cost management