What are the responsibilities and job description for the Operations Manager - Harper Woods 3PL position at Home Depot / THD?
Temco Logistics, a proud subsidiary of The Home Depot, is seeking a detail-oriented and proactive Operations Manager to support our delivery and customer service teams. This role plays a key part in ensuring smooth daily operations, accurate scheduling, and high service standards. If you are organized, a strong communicator, and thrive in a fast‑paced environment, we’d love to hear from you.
Schedule:
- Varied days, start time: 10 am to 8 pm
Must-Have Skills
- Transportation operations experience
- Routing and dispatching experience
- Warehouse management experience
What You’ll Do
- Monitor daily delivery operations and resolve service exceptions
- Support drivers and customer service teams with real-time troubleshooting
- Train and onboard new team members
- Build, manage, and adjust office and driver schedules
- Order and maintain office supplies
- Prepare delivery manifests and ensure dispatch readiness
- Collaborate with routing and driver managers to optimize performance
- Review payroll and resolve discrepancies
- Process reschedules, cancellations, and customer service exceptions
- Oversee inbound and outbound logistics at 3PL locations
- Track recycling and waste levels and recommend operational improvements
Daily & Weekly Responsibilities
- Track delivery exceptions and ensure timely resolution
- Monitor compliance with check-ins, paperwork, and routing standards
- Review next-day delivery plans and adjust schedules as needed
- Submit nightly operations recap reports
- Attend weekly planning and operations meetings
- Conduct inventory checks and order supplies
Success Metrics
- On-time and complete delivery performance
- Driver satisfaction and engagement scores
- Employee retention and safety compliance
- Labor hours and productivity versus goals
- Fleet damage and repair cost management
Temco Logistics is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
Salary : $70,000 - $75,000