Manager, Pro Digital Experience

Position Purpose:

The Manager, Pro Experience will play a key role in supporting The Home Depot’s Pro strategic growth initiatives by leading workstreams that improve the end-to-end Pro customer experience. This role is responsible for driving awareness, adoption, and activation of digital products and capabilities among customers and store associates. The Manager will partner cross-functionally with Marketing, Internal Communications, Product, Operations, and other key stakeholders to develop and execute communication, education, and engagement strategies that support successful product launches and sustained adoption. Using customer insights, associate feedback, and performance data, this role will identify opportunities, measure effectiveness, and translate findings into clear business actions and improved digital experiences. Success requires strong cross-functional leadership, communication, analytical thinking, and execution skills.

Key Responsibilities:

• 15% Business Acumen / Data Analysis - Responsible for ownership of individual or team work through Identifying, researching and measuring ongoing effectiveness of programs against metric targets; Develop and execute ongoing enhancement/optimization strategy based on measured performance and customer feedback; Trouble shoot and problem solve for ongoing operational needs as they arise
• 15% Collaboration - Partner cross-functionally with organizational teams, internal and external clients, management and others in driving change within Home Depot
• 20% Develop Recommendations - Prioritizes team issues and brainstorm/develop solutions and recommendations by leading or working within a diverse cross-functional team (store leaders and associates, merchants, internal and external teams, vendors, etc.
• 30% Leadership - Responsible for the assessment and selection of talent, builds effective teams, develops others through coaching feedback and guidance, aligns goals, and creates a positive culture through driving engagement
• 20% Project Management - Responsible for individual or team to drive the creation and implementation of new initiatives using diverse problem-solving methodologies; May work on small to medium initiative-specific projects within workstreams; Effectively communicates projects and recommendations through accurate documents and presentations; Has the ability to present and deliver to a wide variety of stakeholder including executive leaders and sponsors

Direct Manager/Direct Reports:

• This position typically reports to Sr. Manager or Director
• This position has 0-4 Direct Reports

Travel Requirements:

• Typically requires overnight travel 5% to 25% of the time.

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:

Minimum Qualifications:

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.

Preferred Qualifications:

• Working knowledge of Microsoft Office Suite
• Working knowledge of Tableau
• Working knowledge of presentation software (e.g., Microsoft PowerPoint)
• Demonstrated ability to collaborate and work effectively with cross-functional teams
• Ability to draw accurate conclusions from financial documentation
• Demonstrated project management skills
• Ability to convey complex or technical ideas and processes in easy-to-understand terms to diverse audiences
• Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers
• Excellent written and verbal communication skills
• Consulting and/or retail experience
• 4 years of previous leadership experience

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education:

• No additional education

Minimum Years of Work Experience:

• 5

Preferred Years of Work Experience:

• No additional years of experience

Minimum Leadership Experience:

• None

Preferred Leadership Experience:

• None

Certifications:

• None

Competencies:

• Decision Quality
• Collaborates
• Drives Engagement
• Ensures Accountability
• Plans and Aligns
• Communicates Effectively
• Customer Focus
• Drives Results
• Manages Conflict