Driver Manager - Shakopee, MN

Temco Logistics, a proud subsidy of The Home Depot, is seeking a Driver Manager to join our team and help us deliver exceptional service in the final mile.As a Driver Manager, you will play a critical role in ensuring operational excellence and driver success through proactive engagement, compliance oversight, and performance coaching. This position focuses on safety, customer service, and maintaining Temco’s brand standards in a white-glove delivery environment for Home Appliance Installation.

Must Have Skills:

• Home Appliance Installation or mechanical aptitude who can learn the home appliance installation process.

• Transportation Operations knowledge (Routing, Scheduling, DOT & Safety Compliance)

• Hands on leadership. Ability to fill in during absences, or busy business seasons.

Job Responsibilities:

• Monitor on‑road operations and support drivers with calls, exceptions, and issue resolution

• Prepare manifests, review routing for optimization and DOT compliance, and coordinate changes with the MDO team

• Train and onboard new customer service staff

• Build office and driver schedules and ensure hours adherence

• Review payroll accuracy and partner with Driver Managers on route adjustments

• Manage check‑in compliance and daily exception processing (MARS, reschedules, cancellations)

• Order office supplies and maintain proper staging of product and paperwork

• Support inbound/outbound processes in 3PL locations

• Investigate freight and Sedgewick claims

• Assess waste/recycling operations and recommend improvements

• Lead and support drivers daily to ensure readiness and success.

• Monitor performance metrics and coach for improvement.

• Oversee DOT compliance and safety standards for drivers and equipment.

• Conduct on-road observations and Safe Work Habits Assessments.

• Partner with operations to optimize routes and maintain fairness.

• Drive a culture of professionalism and customer satisfaction.