What are the responsibilities and job description for the Driver Manager - New Orleans LA position at Home Depot / THD?
Temco Logistics, a proud subsidy of The Home Depot, is seeking a Driver Manager to join our team and help us deliver exceptional service in the final mile.
As a Driver Manager, you will play a critical role in ensuring operational excellence and driver success through proactive engagement, compliance oversight, and performance coaching. This position focuses on safety, customer service, and maintaining Temco’s brand standards in a white-glove delivery environment for Home Appliance Installation.
Must Have Skills:
- Home Appliance Installation or mechanical aptitude who can learn the home appliance installation process.
- Transportation Operations knowledge (Routing, Scheduling, DOT & Safety Compliance)
- Ability to obtain DOT medical Card and pass an MVR Screening
Key Responsibilities
- Monitor on‑road operations and support drivers with calls, exceptions, and issue resolution
- Prepare manifests, review routing for optimization and DOT compliance, and coordinate changes with the MDO team
- Train and onboard new customer service staff
- Build office and driver schedules and ensure hours adherence
- Review payroll accuracy and partner with Driver Managers on route adjustments
- Manage check‑in compliance and daily exception processing (MARS, reschedules, cancellations)
- Order office supplies and maintain proper staging of product and paperwork
- Support inbound/outbound processes in 3PL locations
- Investigate freight and Sedgewick claims
- Assess waste/recycling operations and recommend improvements
What You’ll Do
- Lead and support drivers daily to ensure readiness and success.
- Monitor performance metrics and coach for improvement.
- Oversee DOT compliance and safety standards for drivers and equipment.
- Conduct on-road observations and Safe Work Habits Assessments.
- Partner with operations to optimize routes and maintain fairness.
- Drive a culture of professionalism and customer satisfaction.
What We’re Looking For
- Strong leadership and coaching skills.
- Knowledge of DOT regulations and safety compliance.
- Ability to train and onboard drivers effectively.
- Excellent communication and problem-solving abilities.
- Requirements: Must obtain and maintain a valid DOT medical card.
Temco Logistics is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.