Lead Generator Service Technician

Home & Commercial Power Systems is the leading installer of automatic home standby generators in Western and Central New York, having installed more than 5,000 home standby generators and supporting over 10,000 preventive maintenance and service customers.

As our business continues to grow, we are seeking an experienced Lead Generator Service Technician to join our service team. This is an excellent opportunity for a highly skilled generator technician with advanced troubleshooting capabilities and experience servicing a wide variety of generator manufacturers and systems. The ideal candidate will have experience working on residential, commercial, and industrial generator applications and possess liquid-cooled generator certifications.

If you're looking to join a respected industry leader that values expertise, customer service, and career growth, we'd love to hear from you.

Salary Range: $30.00 - $35.00 per hour (based on experience and certifications)

Benefits

• Full-Time Work
• Competitive pay with discretionary bonus opportunities
• Medical, dental, and vision insurance
• Prescription drug coverage
• Flexible spending accounts
• Short- and long-term disability coverage
• Company-paid life insurance policy
• Parental Leave (including Paternity Leave)
• Paid vacation and holidays
• 401(k) plan with company match
• Ongoing technical and professional training
• Advancement opportunities within a growing organization

Responsibilities

• Perform scheduled maintenance, diagnostics, repairs, and troubleshooting on standby generators and related equipment
• Service and diagnose residential, commercial, and industrial generator systems
• Perform advanced electrical and engine troubleshooting to identify root causes and complete repairs efficiently
• Conduct warranty repairs and respond to emergency service calls as needed
• Inspect and test electrical components, wiring, controls, transfer switches, and generator systems
• Utilize testing devices and diagnostic software to identify and resolve mechanical and electrical issues
• Repair and maintain generators from multiple manufacturers, including liquid-cooled and air-cooled systems
• Educate customers regarding proper operation, maintenance, and recommended repairs
• Maintain accurate service records and required documentation
• Transport tools, parts, and equipment using a company vehicle
• Ensure all work is completed safely and in compliance with applicable codes, regulations, and company standards
• Support and mentor junior technicians when needed
• Adhere to all company policies and safety procedures

Qualifications

• 3-5 years of generator service, maintenance, and diagnostic experience
• Current liquid-cooled generator certifications required
• Proven experience diagnosing and repairing generator systems across multiple manufacturers (Generac, Kohler, Cummins, Caterpillar, MTU, or similar)
• Experience servicing residential, commercial, and industrial power generation equipment
• Strong knowledge of electrical systems, transfer switches, controls, and gas or diesel engines
• Ability to independently troubleshoot complex mechanical and electrical issues
• Exceptional customer service and communication skills
• Strong problem-solving and critical-thinking abilities
• Excellent time management and organizational skills
• Professional, reliable, and safety-focused work ethic
• Ability to understand and follow written and verbal instructions
• Proficiency using diagnostic tools, meters, and testing equipment
• Ability to walk, bend, stoop, kneel, and lift 70 pounds
• Ability to work outdoors in varying weather conditions
• Ability to work independently while contributing to the success of the team
• Valid driver's license with a satisfactory driving record

Preferred Qualifications

• Factory certifications from major generator manufacturers
• Experience with generator controls, ATS systems, and remote monitoring platforms
• Experience leading or mentoring technicians
• CDL or ability to obtain one is a plus

Why Join Us?

Join a team that has built a reputation as Western and Central New York's trusted generator expert. With a large installed customer base, steady year-round service demand, ongoing training opportunities, and a commitment to employee development, you'll have the opportunity to build a long-term career while working alongside industry professionals who take pride in delivering exceptional service.

Home & Commercial Power Systems is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type: Full-time

Pay: $30.00 - $35.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• generator service, maintenance, and diagnostic: 3 years (Preferred)

License/Certification:

• liquid-cooled generator certification (Preferred)

Work Location: On the road

Salary : $30 - $35