What are the responsibilities and job description for the Customer Service Advisor position at Home Comfort USA?
Supplying Your Family with Dependable Comfort Since 2013
At Home Comfort USA, we’ve built a legacy of trust and excellence in residential HVAC services. Our commitment to quality and customer satisfaction is matched only by our dedication to our team. When you join Home Comfort USA, you're not just starting a job—you’re becoming part of a company that values your growth, well-being, and success.
What We Offer:
- Top-Tier Benefits Package – Designed to support you and your family.
- Highly Competitive Pay – Because your skills deserve to be rewarded.
- Comprehensive Medical, Dental & Vision Insurance – Stay healthy, stay covered.
- Generous PTO & Paid Holidays – Work-life balance matters.
- 401(k) & IRA Options – Invest in your future with confidence.
Join a team that’s been delivering comfort and care to homes across the region for over four decades. At Home Comfort USA we don’t just offer jobs—we offer careers with purpose.
Responsibilities:
- Meet with potential customers to discuss their HVAC needs and preferences.
- Conduct in-home evaluations to assess the current HVAC system and identify opportunities for improvement.
- Explain the features and benefits of various HVAC products and services.
- Maintain up-to-date knowledge of HVAC products, industry trends, and regulatory requirements.
- Attend training sessions and workshops to enhance product knowledge and sales skills.
- Build and maintain strong relationships with customers to foster loyalty and referrals.
- Collaborate with the installation and service teams to ensure seamless project execution and customer satisfaction.
- Maintain accurate records of customer interactions, sales activities, and follow-up actions in the CRM system.
- Prepare sales reports and forecasts for management review.
Qualifications:
- Minimum 3 years of sales experience
- Excellent Communicator
- In-home sales
- Must be able to read and write in English.
- Strong decision-making abilities
- Comfortable navigating through multiple software systems
Pay Transparency:
This opportunity ranges as it is commission-based; the anticipated first-year earnings average $175k–$275k. Other rewards may include incentive plan opportunities and annual bonus eligibility.
We provide a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO). A candidate’s salary history will not be used in compensation decisions. Please note that the compensation information is a good-faith estimate for this position. It assumes a rate based on location and experience.
Apex Service Partners is an equal opportunity employer. We provide equal employment opportunities to everyone regardless of their race, ethnicity, beliefs, religion, marital status, gender, gender identity, citizenship status, age, veteran status, or disability. We thank all applicants in advance for their interest in this position; however, only those selected for an interview will be contacted. If you are selected for an interview, you will be contacted by an Apex recruiter with an @apexservicepartners.com email directly from our organization.
Job Type: Full-time
Pay: $175,000.00 - $275,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Application Question(s):
- This position requires weekends are you ok with this?
Experience:
- Customer service: 3 years (Required)
- HVAC sales: 3 years (Required)
Language:
- Spanish (Required)
Work Location: In person
Salary : $175,000 - $275,000