Home Care Scheduler/ HR Coordinator

Job Description: Scheduling/HR Coordinator

SUMMARY:

The Scheduling/HR Coordinator is responsible for maintaining a pool of eligible caregivers needed to meet the agency’s growing client census and service hours. This is accomplished through continual recruiting, hiring and orientating of qualified caregivers while simultaneously being the “Caregiver of the Caregivers” to promote engagement and employee retention.

In addition, this position manages the staffing of client service hours, ensuring shifts are staffed with qualified caregivers whose skill and availability matches client needs and that new assignments and/or scheduling changes are properly communicated with caregivers and clients.

MINIMUM QUALIFICATIONS:

· High school graduate.

· Two years of related experience; knowledge of HR, scheduling and/or health care preferred.

· Must possess excellent written and verbal communication skills, telephone etiquette, and be able to interact effectively with persons from diverse backgrounds with a strong customer service orientation.

· Must possess exceptional organizational skills and follow-through and be comfortable utilizing various technologies and computer programs.

· Able to exercise initiative, problem solve and apply sound judgment.

· Able to work under pressure and manage multiple demands simultaneously.

· Must present a positive and professional business image.

· Must pass a criminal background check.

. Valid Transportation.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

(RECRUITMENT/HR)

· Continually recruit caregivers to maintain pool of eligible and available caregivers. This may include but is not limited to:

o Creating and posting online job ads.

o Sourcing potential applicants on resume databases and social media sites.

o Attending and/or hosting job fairs.

o Partnering with local nursing assistant programs.

o Promoting the agency’s employee referral program to current caregivers.

· Process applications/employment inquiries.

· Conduct pre-screens and in-persons interviews with potential candidates; provide hiring recommendations to the CEO.

· Schedule qualified candidates for orientation subject to positive reference verification; provide new hire packet for candidates to complete and return at orientation; validate provided references.

· Provide a comprehensive orientation for all newly hired caregivers to share the agency’s history and mission, set expectations, review procedures, promote brand consistency, and foster a positive employer-employee relationship.

· Collect new hire paperwork and copies of all applicable identification, licensure, certifications, and/or completed trainings; ensure documents are correctly filled out and signed by the caregiver and that all required documentation has not expired.

· Create personnel files; ensure caregiver information is accurately loaded into the agency’s CRM system.

· Assign training courses and provide caregiver login information; monitor for completion by required date.

· Ensure required background checks and motor vehicle records are processed prior to placement with any client.

· Monitor upcoming document expirations and required continuing education/performance evaluations; ensure needed items are completed by and/or collected from caregivers by their required due date.

· Conduct caregiver performance evaluations, disciplinary meetings and employee terminations with input and feedback from CEO.

· Prepare and file reports for caregiver accidents and injuries.

· Audit and maintain caregiver personnel files in accordance with regulatory requirements and agency policy.

(SCHEDULING)

· Schedule client shifts with eligible caregivers whose knowledge, skill and availability matches the service needs of the client.

· Communicate new assignments and/or scheduling changes to caregivers and clients.

· Maintain accurate schedules for clients in the agency’s CRM system.

· Maintain accurate contact information and availability for caregivers in the agency’s CRM system.

· Document events in the agency’s CRM systems.

· Regularly review completed shift logs, verifying discrepancies from originally scheduled shift hours; notify CEO of any payroll or billing concerns.

· Monitor missed/late shift clock-ins and immediately contact the scheduled caregiver to confirm arrival at the client’s residence.

· Monitor caregiver scheduled hours for potential overtime; notify CEO if overtime hours are needed.

· Promptly notify CEO of staffing changes, scheduling issues and reported client issues.

· Serve as the agency liaison for caregivers, promoting a culture of engagement.

o Regularly communicate with eligible caregivers to confirm availability, desired hours, contact information and satisfaction with the agency, with increased focus during the first 90 days of employment.

o Conduct ongoing “Stay Interviews”.

o Ensure caregivers feel properly appreciated, supported and recognized.

PHYSICAL AND ENVIROMENTAL DEMANDS: This is a primarily sedentary position.

ORGANIZATIONAL RELATIONSHIP: Reports directly to the CEO.

CLASSIFICATION: Non-Exempt

POSITION TYPE & EXPECTED HOURS OF WORK: Full-Time, typical work hours, expected overtime.

Job Type: Full-time

Pay: $21.00 - $22.00 per hour

Benefits:

• Flexible schedule
• Paid training
• Work from home

Work Location: Hybrid remote in edina, MN 55439

Salary : $21 - $22