Human Resources Supervisor

MUST BE Onsite – Albuquerque, New Mexico

Position Summary

The Human Resources Supervisor is responsible for overseeing and performing a wide range of human resources functions while providing day-to-day supervision, guidance, and support to HR staff. This role ensures consistent, compliant, and people-centered HR practices and serves as a key partner to leadership in supporting organizational goals. The Human Resources Supervisor balances hands-on HR responsibilities with leadership, coaching, and process oversight to ensure efficient and effective HR operations.

Supervisory & Leadership Responsibilities

·       Provides day-to-day supervision, coaching, and support to Human Resources team members, including work prioritization, performance feedback, and development

·       Reviews and oversees the accuracy, timeliness, and consistency of HR transactions and employee lifecycle processes

·       Serves as an escalation point for complex employee relations matters and partners with leadership on appropriate resolution strategies

·       Trains and mentors HR staff on HR systems, policies, compliance requirements, and customer service expectations

·       Monitors departmental workloads and workflow efficiency; recommends and implements process improvements

·       Acts as a role model for professionalism, confidentiality, ethical decision-making, and customer service

Human Resources Operations

·       Assists with employee file creation, onboarding, and orientation in compliance with federal and state regulations

·       Fosters communication and collaboration throughout the onboarding process with hiring managers and departments

·       Provides accurate information to employees regarding benefits eligibility, coverage, and related inquiries

·       Supports organizational development initiatives, training coordination, and employee engagement efforts

·       Collaborates with finance and accounting teams to ensure accurate and timely payroll processing; addresses payroll-related inquiries and discrepancies

·       Interprets and communicates HR policies, procedures, and employee handbook guidelines to employees and managers

·       Advises Corporate on employee relations issues, performance concerns, and corrective action processes

·       Processes employee leave requests, absence tracking, and separation activities

·       Maintains, audits, and ensures the integrity and confidentiality of employee personnel files and records

·       Prepares employment status reports, compliance documentation, and HR metrics as requested

·       Provides HRIS support, including password resets and troubleshooting access issues

·       Participates in audits, compliance reviews, and internal investigations as needed

·       Performs additional HR and administrative duties as assigned

·       Bachelor’s degree in Human Resources, Business Administration, or a related field

·       5–7 years of progressive Human Resources experience strongly preferred

·       Prior experience Supervising HR staff preferred

·       Experience in Personal Care Services, Home Care: Home Health/Hospice, or Therapy environments preferred

·       Proven HR Supervisory/Generalist experience with expertise in unemployment claims, workers’ compensation, benefits administration, and payroll

·       Strong working knowledge of federal, state, and local employment laws and regulations

·       Experience with UKG a plus

·       Bilingual preferred

·       Exceptional communication and interpersonal skills

·       Strong problem-solving, decision-making, and conflict-resolution abilities

·       Ability to manage competing priorities, delegate effectively, and meet deadlines

·       High level of professionalism, discretion, and confidentiality

·       Detail-oriented with excellent organizational and time-management skills

·       Ability to analyze, prepare, and present information to leadership

·       Patient, attentive listener with a positive and approachable demeanor

·       Demonstrated initiative with a continuous improvement mindset

·       Genuine care for people and commitment to providing positive employee experiences

·       Intermediate to advanced proficiency in Microsoft Office and Windows operating systems

·       Ability to sit for prolonged periods and work at a computer

·       Regular, predictable on-site attendance is required

·       Must adhere to all company work rules, policies, and procedures