Home Care Administrator

Job Title: Remote Administrative Coordinator / Customer Service Representative – Home Care Agency

Job Type: Full-Time or Part-Time (Remote)

Job Summary:

We are seeking a reliable, detail-oriented Remote Administrative Coordinator / Customer Service Representative to support our home care agency. This position plays a critical role in ensuring smooth daily operations, excellent client communication, and compliance with agency standards. The ideal candidate has strong customer service skills, is organized, and can effectively manage multiple tasks in a fast-paced healthcare environment.

Key Responsibilities:

Customer Service & Communication

• Answer incoming calls and respond to client and caregiver inquiries professionally
• Provide excellent customer service to clients, families, and staff
• Handle complaints or concerns and escalate when necessary
• Maintain consistent communication with caregivers and clients

Scheduling & Coordination

• Schedule and coordinate caregiver assignments
• Manage call-offs, shift changes, and replacements
• Monitor schedules to ensure all client shifts are covered
• Communicate updates to staff in real time

Administrative Duties

• Maintain accurate client and employee records
• Assist with onboarding new caregivers (collect documents, verify info)
• Upload and manage documents in agency systems
• Track employee credentials, expirations, and compliance requirements

EVV & Compliance Support (Arkansas Medicaid / AuthentiCare)

• Monitor Electronic Visit Verification (EVV) system for missed or incorrect clock-ins/outs
• Follow up with caregivers regarding EVV issues
• Ensure documentation meets Medicaid guidelines
• Report discrepancies to management

Billing & Documentation Support

• Assist with timesheet verification and payroll prep
• Review visit logs for accuracy
• Support billing processes by ensuring correct service documentation

Recruitment Support

• Assist with posting job ads (ZipRecruiter, Indeed, etc.)
• Screen applicants and schedule interviews
• Communicate with candidates throughout the hiring process

General Office Support (Remote)

• Manage emails and internal communication systems
• Prepare reports, spreadsheets, and documentation
• Support management with special projects as needed

Qualifications:

• Previous experience in customer service (required)
• Experience in home care, healthcare, or scheduling preferred
• Strong communication skills (phone, email, and text)
• Ability to multitask and stay organized
• Comfortable using technology (scheduling systems, EVV, Microsoft Office/Google Workspace)
• Reliable internet connection and quiet workspace

Preferred Skills:

• Knowledge of Medicaid home care services
• Experience with EVV systems (AuthentiCare is a plus)
• Recruiting or HR support experience
• Strong problem-solving and time management skills

Work Environment:

• Fully remote position
• Must be available during business hours (and occasional after-hours communication if needed)
• Fast-paced, team-oriented environment