What are the responsibilities and job description for the Home Health Liaison position at Home Care Connectors?
This candidate will be responsible for building and maintaining referral relationships, acquiring new clients, and ensuring overall client satisfaction. This individual will also coordinate with office staff to support the delivery of high-quality services. Serves as a liaison among physicians, hospitals, rehabilitation facilities, patients, nurses, community resources, and the parent agency to ensure continuity of care and seamless communication. Facilitates effective communication among all parties involved in patient care to promote collaboration and positive outcomes.
- Act as the primary point of contact for clients, addressing inquiries and resolving issues promptly.
- Responsible for building and maintaining referral relationships, acquiring new clients, ensuring overall satisfaction, and coordinating with office staff to ensure the provision of high-quality service in a timely manner
- Develop and maintain productive, ongoing relationships with case managers, discharge planners or other relevant professionals in hospitals, home health agencies, nursing homes, long term care facilities, assisted living facilities, and physicians in private practices, emphasizing face-to-face contact
- Execute effective sales calls/meetings that identify and meet the needs of the referral partners, including pre- and post-call planning, establishing rapport, good questioning skills, proposing solutions, handling objections, driving referrals, and converting to admissions
- Collaborate with sales teams to strategize on B2B sales initiatives and drive revenue growth.
- Utilize analysis skills to assess market trends and client feedback for continuous improvement.
- Recognize barriers to admission, respond appropriately and follow up on admissions variables
- Assist with coordination of the referral-to-admission process.
- Provide in-services and professional presentations for referral sources, community groups and others regarding our services, programs, and outcomes
- Use territory market analysis data to identify potential new business opportunities and target sales goals accordingly
- Execute weekly and monthly goals of increasing market share through account development of both existing and prospective referral sources
- Participates in meetings, interdisciplinary team meetings and regular marketing meetings
- Performs other duties as assigned be a team player
Qualifications
- Minimum three year of sales experience preferably in health care, home care, or related field
- Proven experience in account management record of strong outside sales roles, home care sales a plus.
- Strong background in B2B sales, with an emphasis on medical or pharmaceutical sales preferred, working in hospitals, senior services (ALFs, SNF's)
- Previous experience in customer service/home care/senior services roles is highly desirable.
- Excellent customer service and sales skills
- Knowledge of medical terminology, a plus
- Proficient in Microsoft Office Suite, (Word, PowerPoint, Excel), different EMRs for documentation and presentations.
- Ability to use market intelligence, analytics, and data to make informed decisions throughout the sales cycle
- Proven track record of exceeding sales quotas
- Demonstrated leadership capabilities in managing projects, accounts effectively.
- Must have interpersonal skills to effectively interact with physicians, other health specialists, management, and co-workers via phone, video conferencing, email and in person
- An entrepreneurial spirit, build and grow new opportunities on a ongoing basis, drive, and goal-oriented work ethic
- Current driver’s license and proof of insurance; ability to travel 80% of the time in the field
- Must have a bachelor degree or equivalent
- Ability to analyze data and market trends to inform strategic decisions.
Join us as a Liaison where you can leverage your skills in negotiation, sales, and customer service while contributing to the success of our organization!
Salary: Competitive compensation ranging from $80,000 to $90,000, commensurate with experience, plus a $3,000 training bonus and an uncapped monthly incentive compensation plan offering unlimited earning potential.
Job Type: Full-time
Pay: $80,000.00 - $90,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Work Location: On the road
Salary : $80,000 - $90,000