Assistant Care Coordinator – Home Care Assistance Agency

Job Summary
The Assistant Care Coordinator supports the delivery of high-quality home care services by assisting in scheduling, client communication, and service coordination. This role is essential in maintaining compliance with agency policies and state regulations while ensuring client satisfaction. A strong understanding of the Medicaid authorization process is a plus, and the ability to manage phone calls with clients, caregivers, and insurance representatives is a must.

Key Responsibilities

• Assist in scheduling and coordinating home care services based on care plans, caregiver qualifications, and client preferences.
• Maintain consistent communication with clients, families, caregivers, and healthcare professionals to support evolving care needs.
• Support initial service coordination during client onboarding and ensure timely initiation of services.
• Monitor client satisfaction and escalate service concerns to the Care Coordinator for resolution.
• Match caregivers to clients based on compatibility, experience, and availability.
• Maintain accurate documentation in agency management systems such as HHAeXchange, AxisCare, Availity, CareSmartz360, and ClearCare.
• Collaborate with clinical staff to track changes in client conditions and update care plans accordingly.
• Manage shift coverage for call-outs, emergencies, and last-minute requests.
• Provide support to caregivers by answering questions and relaying guidance from the Care Coordinator.
• Ensure adherence to HIPAA, state regulations, and agency policies.
• Participate in team meetings, case conferences, and staffing discussions.
• Assist with caregiver recruitment, onboarding, and retention efforts as needed.
• Handle inbound and outbound phone calls professionally with clients, caregivers, and insurance company representatives.

Qualifications

• High School Diploma or GED required; Associate’s or Bachelor’s Degree preferred.
• Minimum 1–2 years of experience in home care, home health, or healthcare coordination.
• Familiarity with non-medical and/or skilled home care services.
• Experience using scheduling and EMR software platforms.
• Strong understanding of HIPAA and confidentiality standards.
• Excellent communication and interpersonal skills.
• Ability to multitask and manage priorities in a dynamic environment.
• Problem-solving mindset with a client-focused approach.
• Understanding of Medicaid authorization processes is a plus.
• Phone communication skills are essential.

Skills

• Scheduling and case coordination
• Client and caregiver relationship management
• Time management and organizational skills
• Service recovery and issue resolution
• Accurate documentation and attention to detail
• Team collaboration and support
• Proficiency in Microsoft Office and home care software systems
• Professional phone etiquette and call handling

Preferred Experience

• Hands-on experience with HHAeXchange, AxisCare, Availity, CareSmartz360, ClearCare
• Understanding of Medicaid waiver programs and private pay home care services
• Bilingual abilities are a plus

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Expected hours: 40 per week

Work Location: In person

Salary : $19 - $21