What are the responsibilities and job description for the Desk Attendant position at Home 2 Suites Longmont?
Job Summary
Join our dynamic hospitality team as a Desk Attendant, where your enthusiasm and dedication will create memorable experiences for our guests. In this lively role, you will be the first point of contact, ensuring every guest feels welcomed, valued, and cared for from check-in to check-out. Your energy and professionalism will set the tone for an exceptional stay, fostering guest loyalty and positive reviews. This paid position offers an exciting opportunity to develop your hospitality skills in a vibrant resort or hotel environment.
Responsibilities
- Greet guests warmly upon arrival, providing a friendly and professional check-in experience.
- Manage multi-line phone systems with excellent phone etiquette, handling inquiries efficiently and courteously.
- Assist guests with reservations, room assignments, and special requests to ensure a seamless stay.
- Provide information about hotel amenities, local attractions, and services to enhance guest experiences.
- Handle guest concerns promptly and effectively, demonstrating strong guest relations skills to resolve issues positively.
- Support night audit procedures when required, balancing accounts and preparing reports for management.
- Maintain front desk operations with attention to detail, ensuring cleanliness, organization, and accuracy in all transactions.
Experience
- Previous experience in hotel management or front desk operations is preferred but not required; training will be provided.
- Strong customer service background with the ability to communicate effectively in multiple languages is highly desirable.
- Familiarity with hospitality management systems and multi-line phone systems enhances your ability to succeed.
- Bilingual skills in English and another language are a significant advantage for serving diverse guests.
- Experience in guest services within resorts or hotels helps you understand the nuances of hospitality excellence.
- Knowledge of night audit procedures and hotel operations contributes to smooth shift transitions.
- A genuine passion for hospitality management and guest relations drives success in this energetic role. Embark on a rewarding journey where your hospitality talents shine! We’re dedicated to supporting your growth while delivering outstanding service that keeps guests coming back.
Pay: $17.00 - $17.50 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Retirement plan
- Vision insurance
Work Location: In person
Salary : $17 - $18